Managed Support

Over 75 Companies Choose Rego Managed Support

With Rego, you’ll get individualized support. We don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And Rego support resources have access to over 130 Clarity PPM expert guides, hundreds of successful Clarity implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.

Our support services include:

  • Support Services Level One: For administrative requests and general support, you’ll receive a named support lead and dedicated administrator.
  • Support Services Level Two & Three: For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans. You’ll also receive a named technical lead to collaborate with your strategic advisor on critical application support.
  • Efficient Ticket and Enhancement Request Tracking: Based on your consultation, we’ll use your internal system, support email, or Clarity work requests to track and manage your Clarity needs.
  • Superior Reporting and Communication: We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.

How is Rego Different?

  • We assign individuals, not a resource pool, to your account.
  • Unmatched responsiveness and quality—100% same-day response.

  • Team approach—working with you regularly for best performance.

Resources

Free Health Assessment
Pre-Built Base Kits
PPM & ITBM Leadership Award
Information Sheet
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We’ve worked with 40% of Fortune 100 companies and 60% of Fortune 20 companies, and we’d love to help you.

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Sriram

Since 13.2 upgrade a couple of years back, we have been actively engaging Rego team for any consultation / implementation service and also working closely related to Clarity upgrade to 14.4. We are receiving tremendous support from Rego on need basis. Thanks for all your support and contributions thus far. We look forward to work with you in the future too. Thanks.

AD Supervisor Ford May 19, 2016

Want to learn more about how Rego can help your business?

Receive personal, one-on-one attention from an expert guide with a free assessment of your Clarity deployment.

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