We assign individual resources to each account based on your needs.

Managed Support

With Rego, you’ll get individualized support. We don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And Rego support resources have access to over 130 CA PPM expert guides, hundreds of successful CA PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.

How is Rego Different?

  • We assign individuals, not a resource pool, to your account.
  • Unmatched responsiveness and quality.
  • Team approach—working with you regularly for best performance.

For administrative requests and general support, like adding users, security changes, OBS changes, and simple user questions, you’ll receive a named support lead and dedicated administrator.

For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans.
You’ll also receive a named technical lead to collaborate with your strategic advisor on application upgrades, performance tuning, complex enhancements, application interface issues, and critical application support.

New Users. Data Points. Security. Functionality. System Performance. Based on our consultation, we’ll use your internal system, support email, or CA PPM work requests to track and manage your CA PPM needs.

Accomplishments. Roadmaps. Release Schedules. Planned Communication. We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.

Managed Support Success Stories

Coming Soon

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Want to Learn More About How Rego Can Help Your Business?

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Best event I have attended!

I don’t really know how to classify regoUniversity. It isn’t a conference, and it isn’t training. It’s somewhere in the middle and it is the best event I’ve attended. There is nothing else like it.

regoUniversity Attendee July 16, 2016