Over 75 Companies Choose Rego Managed Support
With Rego, you’ll get individualized managed support. We don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And Rego support resources have access to over 130 Clarity PPM expert guides, hundreds of successful Clarity PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.
Our support services include:
- Support Services Level One: For administrative requests and general support, you’ll receive a named support lead and dedicated administrator.
- Support Services Level Two & Three: For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans. You’ll also receive a named technical lead to collaborate with your strategic advisor on critical application support.
- Efficient Ticket and Enhancement Request Tracking: Based on your consultation, we’ll use your internal system, support email, or Clarity PPM work requests to track and manage your Clarity PPM needs.
- Superior Reporting and Communication: We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.
How is Rego Managed Support Different?
Resources we had assigned to us were very knowledgeable, responsive and helpful. We had numerous sessions which they attended to help us thru our upgrade activities across each of our environments culminating with our product deployment over the course of a Saturday. Any issues that were identified, were reviewed and resolved in a timely manner and communication was good throughout the process.
Alex H., Project Manager - CharterRego assists us with integrations, upgrades and other various items as needed. The quality of resources Rego has hired fits our needs and we will continue to use Rego as our PPM partner.
Joan K., PPM System Administrator - BayCare HealthIt is clear that the Rego team members are great friends—like family, makes me feel good to be around people who care about each other. Wish we could do events as well as this.
Melissa H., RegoUniversity AttendeeScreens that took more than 20-30 sec to show up now take very few sec (2-4 sec). This is awesome and dramatically impacts the user experience.
Ron R., SandiskRamesh solved our problem this morning and it is a big relief. His knowledge and your stepping up reflects the expertise and professionalism we have experience with Rego over these many years.
R. Wolverton, State of MassachusettsA huge thanks to you both for your help and guidance! In 40 years of working with other companies and consultants, this has been one of the most positive and constructive working arrangements I’ve had. Your demonstration, day in and day out, of your genuine interest in our success has been welcome and much appreciated. Thank you! It’s been a true pleasure working with you!
Paul S., Samaritan HealthI can’t say enough about Rego. Everyone from our executives to our team members are aligned and having success in the tool because of them.
PMO Leader, Global Financial OrganizationI just wanted to drop you both a quick note to thank you for the time and energy you put into completing the PPM Assessment for us. The information you provided us in the Executive Summary and other supporting documents achieved our goals. Thank you again for all of your work – it is very much appreciated.
Frank I., FordBuilt a whole portfolio management charter with Rego as part of the contract process.
Jared P., Large Financial Institution
