Case Study: Apptio Efficiency Boost by Rego Consulting Strengthens Global Logistics Leader

Industry: Global Logistics and Package Delivery
Company Size: 500,000 Employees
Apptio Use: Managing IT Cost Transparency and monthly Bill of IT chargeback processes

The Organization: A Global Logistics Leader Built on Complex IT Systems

A global leader in logistics and package delivery, operating across more than 200 countries. With approximately 500,000 employees, they rely on complex technology ecosystems to run its global operations.

Operating in a dynamic and competitive industry, the company’s ability to adapt to technology and sustainability trends is key to maintaining its market position.

The Challenge: Untangling an Overgrown Apptio Model

The organization’s Technology Business Management (TBM) function relies on Apptio’s Cost Transparency and Bill of IT modules to provide clear, predictable insight into IT costs across the enterprise. However, the Bill of IT solution delivered to the team was highly complex, with a multitude of layered allocations and rate calculations. As the business evolved, this design became increasingly difficult to maintain, consuming significant time the TBM team needed for higher-value work.

The biggest pain point was Apptio’s environment health. It was so bogged down that it had become nearly unusable! Making configuration changes in the development environment were nightmarishly slow and it took close to 10 hours to calculate said change (twice as long as a “healthy” range) once completed.

The company approached Rego to provide hands-on technical capacity, stabilize system performance, and help them regain control of their Apptio ecosystem.

The Solution: Expert Optimization Restores Performance

Rego Consulting provided skilled TBM and Apptio expertise to augment the client’s team, enabling internal resources to stay focused on critical month-end responsibilities while Rego handled net-new requests, ongoing improvements, and deeper system remediation.

Key elements of the solution included:

Stabilizing and Improving Environment Health
The Rego team conducted an in-depth evaluation of the Apptio configuration to improve efficiency, reduce calculation time, and improve real-time performance. They identified unnecessary content, oversized tables, inefficient drill paths, and outdated reports that were slowing calculations. Working closely with IBM, the team used a Technical Health Assessment to guide cleanup and restructuring efforts.

  • Deactivated unused reports and inactive content.

  • Condensed large tables by removing unnecessary columns and optimizing filters.

  • Eliminated inefficient drill paths that forced Apptio to churn through excessive layers of the cost model.

  • Removed redundant or outdated objects across reports, tables, metrics, and calculations.

These improvements significantly enhanced real-time usability in the development workspace and restored normal calculation performance.

Supporting Ongoing TBM Operations
Rego continues to support the organization with monthly and ad-hoc needs, including:

  • Deploying fixes and enhancements for existing reports.
  • Building new reports requested by stakeholders.
  • Managing staging and development workflows.
  • Implementing ongoing configuration efficiencies as business processes evolved.

Although the company maintains strong internal knowledge of their cost model, Rego provides the additional hands-on keyboard needed to and keep the system healthy and responsive.

The Results: Faster Calculations and Reduced Workload

Through targeted optimization and sustained support, Rego delivered measurable improvements that strengthened system reliability and reduced operational burden on the client’s TBM team.

Key Results

  • Apptio calculation times reduced by 50%, from ~10 hours down to ~5 hours, bringing performance back into Apptio’s “healthy” range.

  • Improved real-time environment health, enabling faster configuration and reducing delays caused by sluggish development performance.

  • 25% reduction in TBM team configuration workload, empowering internal staff to stay focused on business-critical month-end processes.

  • Significantly improved development environment usability, transforming a previously sluggish workspace into one where tables and reports could be opened and modified efficiently.

  • Increased confidence in existing reporting and modeling, supported by systematic cleanup, validation, and removal of outdated objects.

  • Streamlined monthly operations, supported by more manageable configuration, clearer staging processes, and ongoing expert guidance from Rego’s TBM team.

The Road Ahead: Scaling Apptio for AI and Future Growth

The global logistics leader is now positioned to continue maturing its TBM practice with a healthier Apptio environment and a clearer operational runway. Looking forward, Rego will continue to partner with the organization to:

  • Evolve the cost model to align with the ATUM 5.0 taxonomy.
  • Configure AI TCO reporting, supporting the organization’s shift toward AI technology investments.
  • Enhance stakeholder engagement using RegoEngage, bringing Apptio insights directly to business users.
  • Maintain an optimized Apptio environment that can scale with new requirements and industry shifts.

With a foundation of improved performance and a partnership focused on continuous iteration, the client is well equipped to leverage Apptio as a strategic engine for cost transparency and value-driven decision making.