2 Program Management
Business Capability Definition
2.1 Program Planning and Coordination This function ensures that programs are planned and coordinated effectively to achieve strategic objectives. It involves creating roadmaps, mapping dependencies, and aligning program activities with broader portfolio goals. The focus is on enabling seamless integration, adaptability, and visibility across all program components.
2.1.1 Program Roadmaps This process creates visual representations of program activities over time, showing how they contribute to strategic objectives. It helps communicate priorities, timelines, and dependencies to stakeholders, ensuring alignment and transparency.
2.1.2 Integration w/Portfolio Roadmaps This function ensures that program roadmaps are aligned with portfolio-level roadmaps. It supports consistency and coordination between program activities and higher-level strategic plans.
2.1.3 Dependency Mapping This process identifies and manages relationships between program components, projects, or initiatives. It minimizes risks and maximizes synergies by ensuring that interdependencies are clearly understood and addressed.
2.1.4 Visualization This function provides tools and dashboards to visualize program plans, progress, and outcomes. It enhances transparency and enables stakeholders to make informed decisions based on real-time insights.
2.1.5 Agile Program Planning This process applies agile principles to program planning, enabling iterative and incremental delivery. It focuses on flexibility, continuous feedback, and rapid adaptation to changing priorities or market conditions.
2.2 Execution and Feature Delivery This function ensures that tasks and features are delivered efficiently and effectively within the program. It involves assigning tasks, tracking progress, and prioritizing features to ensure alignment with program goals and customer needs.
2.2.1 Task Assignment This process assigns specific tasks or work items to individuals or teams based on their skills, availability, and program priorities. It ensures accountability and clarity in execution.
2.2.2 Planning Intervals This function defines timeframes for planning and executing program activities. It includes setting sprints, iterations, or milestones to ensure structured and predictable delivery.
2.2.3 Feature Tracking This process monitors the status of features as they move through development, testing, and delivery phases. It ensures transparency and enables timely adjustments to address issues or changes in priorities.
2.2.4 Feature Prioritization This function determines the order in which features should be developed and delivered based on their value, urgency, and alignment with program objectives. It ensures that resources are allocated to maximize impact and meet stakeholder expectations.
2.3 Integration and Data Flow This function ensures seamless data exchange and interoperability between program components and external systems. It supports accurate, secure, and automated data flows to enhance decision-making and operational efficiency.
2.3.1 Aggregated Program Dashboard This process consolidates program data into a single view, providing stakeholders with real-time insights into progress, risks, and outcomes. It enhances transparency and supports informed decision-making.
2.3.2 Automatic Data Pulls This function automates the collection and synchronization of data from various sources. It reduces manual effort, minimizes errors, and ensures up-to-date information is available for analysis.
2.3.3 Data Security and Compliance This process ensures that data is protected and compliant with regulatory requirements. It supports trust, accountability, and ethical handling of sensitive information.
2.3.4 Interoperability This function ensures that program tools and systems can work together seamlessly. It supports integration with external platforms and enables efficient data exchange across the organization.
2.4 Quality and Defect Management This function ensures that program deliverables meet predefined quality standards and addresses defects effectively. It includes logging issues, enforcing quality gates, and leveraging automated testing to maintain high-quality outcomes.
2.4.1 Defect Logging This process captures and documents defects or issues identified during development or testing. It ensures that problems are tracked and resolved systematically.
2.4.2 Program Tools Integration This function integrates quality management tools with other program systems to streamline workflows and enhance collaboration. It ensures that quality processes are embedded into the program lifecycle.
2.4.3 Quality Gates This process establishes checkpoints to ensure that deliverables meet predefined quality criteria before progressing to the next phase. It minimizes rework and ensures consistent outcomes.
2.4.4 Automated Testing Triggers This function automates the initiation of testing processes based on predefined triggers. It ensures timely validation of deliverables and reduces reliance on manual interventions.
2.5 Risk and Issue Management This function identifies, assesses, and mitigates risks and issues associated with program activities. It ensures proactive management of uncertainties to minimize negative impacts and capitalize on opportunities.
2.5.1 ROAM Board This process uses a structured framework to Resolve, Own, Accept, or Mitigate risks. It ensures clarity and accountability in addressing potential threats or opportunities.
2.5.2 Risk Analysis This function evaluates the likelihood and impact of risks to prioritize mitigation efforts. It supports informed decision-making and resource allocation.
2.5.3 Issue tracking This process monitors and resolves issues as they arise during program execution. It ensures that problems are addressed promptly to minimize disruptions.
2.5.4 Escalation Paths This function defines clear procedures for escalating risks or issues that cannot be resolved at lower levels. It ensures timely intervention and resolution.
2.5.5 Documentation This process ensures that risks, issues, and mitigation strategies are documented for reference and compliance. It supports transparency and accountability.
2.5.6 Cross-Methodology Support This function ensures that risk and issue management practices are adaptable to different methodologies (e.g., waterfall, agile). It supports flexibility and consistency across diverse program environments.
2.5.7 Collaboration and Communication This process facilitates communication and collaboration among stakeholders to address risks and issues effectively. It ensures alignment and shared understanding of mitigation strategies.
2.5.8 Reporting and Analytics This function provides insights into risk and issue trends, enabling proactive decision-making and continuous improvement. It supports transparency and accountability in managing uncertainties.
2.6 Resource Management This function ensures that resources (e.g., people, tools, budget) are allocated efficiently to support program objectives. It involves forecasting capacity, maintaining a skills inventory, and enabling collaboration to maximize productivity and success.
2.6.1 Capacity Planning This process predicts future resource needs based on program requirements. It ensures that sufficient capacity is available to meet deadlines and deliverables.
2.6.2 Skills Inventory This function maintains a database of employee skills and competencies to support resource allocation and workforce optimization. It ensures that the right people with the right skills are assigned to program activities.
2.6.3 Integration This process ensures that resource management tools are integrated with other program systems to streamline workflows and enhance visibility. It supports efficient resource utilization and decision-making.
2.6.4 Collaboration and Communication This function facilitates communication and collaboration among team members to ensure alignment and efficient use of resources. It supports transparency and accountability in resource management.
2.6.5 Reporting and Analytics This process provides insights into resource utilization, availability, and performance. It supports informed decision-making and continuous improvement in resource allocation.
2.6.6 Scalability and Flexibility This function ensures that resource management practices can adapt to changing program needs and scale as required. It supports agility and responsiveness to evolving priorities.
2.7 Stakeholder Communication and Reporting This function ensures that stakeholders are informed, engaged, and aligned with program objectives. It involves automated reporting, dashboarding, and change management to build trust and support successful delivery.
2.7.1 Automated Reporting This process generates reports automatically based on predefined templates and schedules. It ensures timely and accurate communication of program status to stakeholders.
2.7.2 Dashboards This function provides visual representations of program data to stakeholders. It enhances transparency and supports informed decision-making.
2.7.3 Stakeholder Management This process identifies, engages, and manages stakeholders to ensure their needs and expectations are met. It builds trust and supports alignment with program objectives.
2.7.4 Change Management This function guides stakeholders through transitions related to program activities. It addresses resistance, builds support, and ensures alignment with objectives.
2.7.5 Status Reporting This process communicates the current status of program activities to stakeholders. It ensures transparency and supports timely decision-making.
2.7.6 Integration and Interoperability This function ensures that communication and reporting tools are integrated with other program systems to streamline workflows and enhance visibility. It supports efficient stakeholder engagement.
2.7.7 Security and Compliance This process ensures that stakeholder communications and reporting comply with regulatory requirements and internal policies. It supports trust, accountability, and ethical handling of sensitive information.
2.8 Service Management This function ensures that services are delivered effectively to support program objectives. It includes managing service catalogs, tracking SLAs, and automating workflows to enhance efficiency and customer satisfaction.
2.8.1 Service Catalog This process maintains a catalog of available services and their details. It ensures clarity and consistency in service delivery.
2.8.2 Service Mgmt Tool Integration This function integrates service management tools with other program systems to streamline workflows and enhance collaboration. It ensures efficient service delivery and issue resolution.
2.8.3 SLA Tracking This process monitors adherence to service level agreements (SLAs) to ensure customer satisfaction. It identifies gaps and drives improvements in service delivery.
2.8.4 Incident Management This function ensures that incidents are logged, prioritized, and resolved promptly. It minimizes disruptions and supports continuous service availability.
2.8.5 Change Management This process ensures that changes to services are managed effectively. It addresses risks, minimizes disruptions, and ensures alignment with program objectives.
2.8.6 Knowledge Management This function captures and shares knowledge about services, processes, and best practices. It supports continuous improvement and enhances service delivery.
2.8.7 Automation and Workflow This process automates service management workflows to reduce manual effort and improve efficiency. It ensures timely and consistent service delivery.
2.8.8 User Experience This function ensures that services are designed and delivered with the end-user in mind. It enhances satisfaction and adoption by addressing usability and accessibility needs.
2.8.9 Security and Compliance This process ensures that service management practices comply with regulatory requirements and internal policies. It supports trust, accountability, and ethical handling of sensitive information.
2.9 Continuous Improvement This function fosters a culture of learning and innovation to drive ongoing enhancements in program delivery. It includes retrospectives, feedback integration, and automation to support sustainable growth.
2.9.1 Retrospective Board This process facilitates regular reviews of program activities to identify lessons learned and areas for improvement. It supports continuous learning and adaptation.
2.9.2 Customer Feedback Integration This function captures and incorporates feedback from customers or end-users to enhance program outcomes. It ensures that deliverables meet user needs and expectations.
2.9.3 Continuous Improvement Tracking This process monitors and measures the progress of improvement initiatives. It ensures accountability and drives sustained enhancements.
2.9.4 Learning and Knowledge Sharing This function promotes the sharing of knowledge and best practices across teams. It supports skill development and innovation.
2.9.5 Automation and Workflow This process automates repetitive tasks and workflows to reduce manual effort and improve efficiency. It supports scalability and consistency in program delivery.
2.9.6 Integration with Other Systems This function ensures that continuous improvement practices are integrated with other program systems to streamline workflows and enhance visibility. It supports efficient implementation of enhancements.
2.9.7 Collaboration and Communication This process facilitates communication and collaboration among stakeholders to drive continuous improvement. It ensures alignment and shared understanding of goals.
2.9.8 Cultural Support for Improvement This function fosters a culture that values learning, experimentation, and innovation. It supports sustained growth and adaptability in program delivery.