Overview

Cleanaway delivers essential services across Australia. This requires delivery of major infrastructure programs, IT initiatives, and ongoing operational work at national scale.

As the organization expanded, so did the complexity of managing its portfolio of projects. Different teams operated with tools and processes suited to their delivery models, and while projects were being successfully executed, gaining a consistent, real-time view across the full portfolio required coordination and significant effort.

Cleanaway saw an opportunity to build on this strong foundation—improving efficiency, standardizing reporting, and creating a single, trusted source of truth to support better decision-making at scale.

The Opportunity: Scaling Visibility and Efficiency

Cleanaway’s project ecosystem reflected the breadth of its operations:

The existing model supported delivery, but it was not designed to scale with the organization’s growing volume, regulatory demands, and need for timely, portfolio-wide insight.

As Cleanaway continued to grow, leadership recognized the opportunity to streamline reporting, improve transparency, and embed a more consistent operating rhythm across the portfolio.

Solution: A Centralized, Flexible Portfolio System

Cleanaway implemented Clarity as a centralized portfolio management platform, with Rego configuring the system to support multiple delivery models without disrupting how teams worked.

Key capabilities included:

One of the most important differentiators was Clarity’s ability to support real-world project complexity — particularly large Microsoft Project plans—while still enabling consistent reporting across the organization.

Equally important was the implementation approach. Cleanaway and Rego worked collaboratively, aligning configuration to real operating needs and ensuring the platform enhanced, rather than disrupted, how teams delivered work.

The Implementation: Embedding a Portfolio Operating Model

Rego helped position Clarity as the backbone for portfolio visibility, financial tracking, and governance.
Rather than enforcing rigid standardization, the implementation centralized portfolio data while allowing teams to maintain delivery approaches suited to their work. This balance enabled consistency where it mattered—reporting, financials, and intake—without sacrificing execution flexibility.

New work now flows through a unified intake pipeline. Investment decisions are reviewed and documented in-system, with approvals, rejections, and changes captured transparently. Funded initiatives move forward with clearer expectations, and governance is embedded directly into day-to-day workflows.

The result is a more consistent, scalable operating rhythm across the portfolio.

Results: Efficiency, Transparency, and a True Source of Truth

Clarity elevated how portfolio management is experienced across Cleanaway.

The impact was immediate and practical. Reporting cycles became more efficient. The PMO gained access to standardized, reliable data. Leaders could view the portfolio as a connected whole, enabling more informed, timely decisions. Clarity did not replace how Cleanaway worked; it amplified it.

The Impact: A Portfolio Model Built for Growth

Today, Cleanaway operates with a portfolio foundation that scales with the business.

Leaders can quickly plan using a single point of reference to understand capacity, cost, and impact. Reporting grows with the organization rather than becoming more complex.

As new capabilities are introduced in Clarity, their benefits extend across teams which reinforced consistency while preserving flexibility.

As Alyson Poston, Customer Success Officer / SVP of Product Presale at Rego, described it, the engagement was “a very clean and productive partnership between both organizations,” enabling strong adoption and lasting outcomes.

The Takeaway

Cleanaway strengthened an already capable delivery environment by introducing a unified portfolio system designed for scale.

With portfolio data in one place, teams spend less time reconciling information and more time delivering outcomes. With consistent reporting and embedded governance, leadership can make decisions with greater clarity and confidence. That shift is critical when the work being managed supports essential infrastructure and services across an entire country.