Case Study: Lowe’s supports growth ambitions with newer, more scalable project and portfolio management solution

Company: Lowe’s
Industry: Home Improvement Retail
Size: 290,000 employees

The customer: turning homes into havens

Lowe’s has been helping people improve their homes for more than 70 years. The retailer serves more than 17 million customers every week from 2,375 home improvement and hardware stores in the United States, Canada and Mexico.

The challenge: fragmented project management

From opening new stores to providing seamless omni-channel experiences, Lowe’s is continually developing new offerings to grow its market share, and relies on strong project management to ensure their successful delivery.

Having used Clarity for a number of years, Lowe’s was still relying on its original version of the solution, which was no longer supported. Any issues with the system could jeopardize the timely delivery of the retailer’s initiatives and impact its growth ambitions.

Lowe’s recognized that to support its increasing maturity in PPM and the future needs of the business it needed to migrate to a newer and more scalable version of Clarity Project & Portfolio Management, that could be supported in-house.

The solution: supported and scalable PPM

Lowe’s chose Rego Consulting as its partner for this business-critical migration. Rego orchestrated a three-tiered approach that included migrating from a hosted to an on premise delivery model, upgrading the system to Clarity Project & Portfolio Management, and deploying the solution across the business.

Rego also delivered additional enhancements to maximize the solution’s value and functionality for Lowe’s needs. The client portlet package comprised time stalker, data issues and resources, timesheet audit, and capacity planning based on role and skill.

Trainer training provided by Rego also enabled Lowe’s to develop a comprehensive range of training modules for the 1,400 users of the PPM solution.

Lowe’s subsequently enlisted Rego to assist with developing effective roadmaps for applying portfolio, idea and demand management across its expanding project portfolio.

The benefits: enabling PPM and business expansion

Lowe’s successful migration to a new Clarity environment provides unlimited portfolio capability, which will support the company’s growing PPM maturity, as well as safeguard the delivery of a continual flow of new initiatives.

The solution is now fully supported in-house by Lowe’s, ensuring high levels of reliability and performance for users and managers across the business.

The retailer plans to roll-out additional modules, from cost plan and portfolios to ideas and demand, which will further improve decision-making and prioritization, enhancing Lowe’s capacity to plan and manage its strategic investments.

Rego Consulting smoothly executed a complex upgrade and developed enhancements to CA PPM to increase functionality and value for Lowe’s. Their expertise also enabled us to expand and improve our user training to facilitate deployment and adoption.

Senior PPM Manager, Lowe's