This first one seems obvious, but often the mark is missed or misplaced. The value needs to be measurable and quantifiable. An example of a poorly defined goal would be “reduce app development costs.” A better goal would be to “reduce app development costs by ten percent within the next two quarters.” Using shorter iterations and Agile principles helps with engagement along the way and helps identify shifts that may be required to accelerate time-to-value sooner.
Not all goals need to be directly monetary. Other types of goals include:
- Process improvements
- Increased automation of routine tasks
- Decreased time to get to critical data
- Improved usage of IT resources
While not directly monetary, these goals affect budgets and influence financial plans, and they can quantify the successful use or optimization of IT assets.
One way to help achieve success is to tie goals to corporate or department initiatives. Some even align goals with corporate values or company goals, increasing exposure and buy-in across more contributors, stakeholders, and departments. The resulting reports can also show how departments contribute to overall organizational goals.