The Customer: A Leader in Fast Casual Dining

Fast-casual restaurant chain that owns all of its 2,700 restaurants in North America and Europe with 65,000 plus employees.

The Challenge

Chipotle grew to 2700 restaurants and 65,000 employees, but its project management systems were disparate, and teams were using different systems, even siloed spreadsheets located on team members’ laptops.

Overall: For the most part, integrations were nonexistent, and executives didn’t have access to consistent and reliable reports.

• Unreliable reporting and data integrity – Executives and decision-makers lacked access to needed insights and reliable reports due to the use of numerous tools, including unconnected solutions
• Limited automated processes – Lack of automating simple processes resulting in high costs for low value work
• Lack of integrations – Lack of integrations slowed down work, created inaccurate reporting, and hid valuable insights

The Solution

Chipotle partnered with Rego Consulting to review a choice of business solutions and services. After testing various solutions, ValueOps for Broadcom was chosen as the best fit for the organization.

• Rego Consulting implemented ValueOps to help with Agile processes and operations to create a unified platform for scaling their digital transformation
• Rego guides helped configure new tools to help optimize the pace of the value stream and improve productivity
• Implemented Clarity for investment planning and Rally Software for Agile Management at scale
• Installed integrations to pull data from Workday and Oracle Financial

The Results

• Immediate 20 to 25 % improvement in productivity
• Leadership now has access to a complete view of the full portfolio lifecycle
• Every identified initiative can now be implemented within 18 months
• Chipotle now consistently delivers the right initiatives in less time