Chipotle grew to 2700 restaurants and 65,000 employees, but its project management systems were disparate, and teams were using different systems, even siloed spreadsheets located on team members’ laptops.
Overall: For the most part, integrations were nonexistent, and executives didn’t have access to consistent and reliable reports.
- Unreliable reporting and data integrity – Executives and decision-makers lacked access to needed insights and reliable reports due to the use of numerous tools, including unconnected solutions
- Limited automated processes – Lack of automating simple processes resulting in high costs for low value work
- Lack of integrations – Lack of integrations slowed down work, created inaccurate reporting, and hid valuable insights