Western & Southern enhances IT project and financial management with ServiceNow

Company: Western & Southern
Industry: Financial Services
Size: 3,500 employees

The customer: offering customers financial strength and stability

Founded in 1888, Western & Southern Financial Group is a Cincinnati-based group of diversified financial service businesses. Its companies offer a broad range of life insurance, investments, and retirement solutions for individuals—as well as a variety of financial solutions for institutional clients.

The challenge: improving visibility into IT projects

Operating in the competitive financial services industry, Western & Southern invests heavily in technology to enhance efficiency and support innovation. In order to optimize its IT investments and chargeback appropriate costs to its various businesses, the company needed increased insight into IT projects, with an emphasis on detailed financials.

The solution: deploying and integrating ServiceNow

Western & Southern selected Rego Consulting to help it deploy and integrate a range of ServiceNow modules, including project portfolio management (PPM), resource management, time tracking, and financial management (ITFM).

After an initial scoping workshop, Rego worked closely with Western & Southern to prioritize requirements. It then allocated two project leads to ensure that the two main workstreams—ITFM and PPM—advanced in parallel.

Rego led the deployment of project management, time tracking, and resource management and provided corresponding workflows, reports, and dashboards.

For the ITFM deployment, Rego assisted Western & Southern’s IT services partner, Align, to implement chargeback labor and integrations as well as data migration and service portal pages. To further enhance financial insights for Western & Southern, ServiceNow was also integrated with Apptio.

The benefits: enhanced project and financial management

Western & Southern has enhanced IT project management and can now better track and manage time, resources, and financials. It has also achieved its aim of being able to allocate chargebacks for IT projects to its various companies. This will help Western & Southern to optimize IT investments and resources.