The solution: deploying and integrating ServiceNow
Western & Southern selected Rego Consulting to help it deploy and integrate a range of ServiceNow modules, including project portfolio management (PPM), resource management, time tracking, and financial management (ITFM).
After an initial scoping workshop, Rego worked closely with Western & Southern to prioritize requirements. It then allocated two project leads to ensure that the two main workstreams—ITFM and PPM—advanced in parallel.
Rego led the deployment of project management, time tracking, and resource management and provided corresponding workflows, reports, and dashboards.
For the ITFM deployment, Rego assisted Western & Southern’s IT services partner, Align, to implement chargeback labor and integrations as well as data migration and service portal pages. To further enhance financial insights for Western & Southern, ServiceNow was also integrated with Apptio.