Train & Support

Managed Support

OVER 75 COMPANIES CHOOSE REGO MANAGED SUPPORT
We assign individual resources to each account based on your needs.

With Rego, you’ll get individualized support. We don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And Rego support resources have access to over 130 CA PPM expert guides, hundreds of successful CA PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.

How is Rego Different?

  • We assign individuals, not a resource pool, to your account.
  • Unmatched responsiveness and quality.
  • Team approach—working with you regularly for best performance.

For administrative requests and general support, like adding users, security changes, OBS changes, and simple user questions, you’ll receive a named support lead and dedicated administrator.

For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans.
You’ll also receive a named technical lead to collaborate with your strategic advisor on application upgrades, performance tuning, complex enhancements, application interface issues, and critical application support.

New Users. Data Points. Security. Functionality. System Performance. Based on our consultation, we’ll use your internal system, support email, or CA PPM work requests to track and manage your CA PPM needs.

Accomplishments. Roadmaps. Release Schedules. Planned Communication. We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.

Training & Education

HUNDREDS OF SUCCESSFUL TRAINING ENGAGEMENTS
From flexible training modules to customized education solutions.

We specialize in developing and delivering training programs (including organizational change management) for CA PPM end users and administrators. Let our team guide you through the development of a custom, solution-based training strategy, or pick and choose from our full suite of standard technical and functional courses. We offer virtual and onsite courses to help when and where we’re needed.

How is Rego Different?

  • Highly flexible training approach to meet your needs.
  • Collaborative approach that creates a complete solution.
  • Keep learning with regoXchange and regoUniversity.

Delivered on-site or in a virtual setting, our CA PPM trainers will work with you to build a training curriculum best suited to your needs.

Our most popular training courses delivered on-site or in a virtual setting. Click here to view available courses.

regoXchange is a CA PPM content library which includes training materials to help you increase the value of your environment.

The largest, dedicated CA PPM knowledge sharing event with over 80 classes covering functional, technical, training, and Jaspersoft. More information.

Training & Education

HUNDREDS OF SUCCESSFUL TRAINING ENGAGEMENTS
From flexible training modules to customized education solutions.

We specialize in developing and delivering training programs (including organizational change management) for CA PPM end users and administrators. Let our team guide you through the development of a custom, solution-based training strategy, or pick and choose from our full suite of standard technical and functional courses. We offer virtual and onsite courses to help when and where we’re needed.

How is Rego Different?

  • Highly flexible training approach to meet your needs.
  • Collaborative approach that creates a complete solution.
  • Keep learning with regoXchange and regoUniversity.

Delivered on-site or in a virtual setting, our CA PPM trainers will work with you to build a training curriculum best suited to your needs.

Our most popular training courses delivered on-site or in a virtual setting. Click here to view available courses.

regoXchange is a CA PPM content library which includes training materials to help you increase the value of your environment.

The largest, dedicated CA PPM knowledge sharing event with over 80 classes covering functional, technical, training, and Jaspersoft. More information.