SUCCESS STORIES

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BUSINESS TRANSFORMATION

Industry: Packaging
Rego Service: Business Transformation

Background/Problems/Need/Objectives
Client needed tool and reporting support for an Indirect Procurement Innovation Group charged with analyzing the entire Production Supply Chain to cut costs, change sources, and implement improvements across all locations.

Facts
25 Business Users
CA PPM Partition separates IT and Innovation with two apps

Rego Solution
Using the client’s existing portlet attributes, Rego created schedule templates, a Benefit Plan, and two custom portlets to mine their Benefit Plan and combine all business lines, regions, and sites for line-item, local, regional, and global status reporting on all eliminated costs.

Analysis/Results
In a project measured in weeks, Rego supplied the client with the capability to drill into Benefit lists and access and report on historical data loads that allow Indirect Procurement to cut costs and implement improvements across the entire Production Supply Chain.

Industry: Retail Home Improvement
Rego Service: Business Transformation

Background/Problems/Need/Objectives
Operating on an unsupported 12.1 system, the client needed to deploy a supported environment in-house that allowed for unlimited portfolios as they matured CA PPM into the business.

Facts
In-Place Oracle Upgrade + Bring In-House
1400 Users
900 Active Projects

Rego Solution
In this three-tiered release, Rego performed a like-for-like migration from On Hosting to On Premise, upgraded the client’s system to 14.2, and deployed CA PPM to the business with subsequent enhancements. Rego’s client portlet package included Time Stalker, Data Issues and Resources, Timesheet Audit, and Capacity Planning based on Role and Skill.

NEW SOFTWARE IMPLEMENTATION

Company: Amway
Industry: Retail Direct To Consumer

Background/Problems/Need/Objectives
Before CA PPM, business areas were connected through personal networks. Now Amway leverages CA PPM with a standard, global PPM Process.
The single repository of information allows Amway to prioritize projects, innovate, and execute with the most appropriate resources.

Facts
1,732 IT Users
900 Business Users

Rego Solution
Rego supported Amway in moving all Idea, Project, and Resource information into CA PPM with emphasis on Net Present Value (NPV), Return on Investment (ROI), Business Line Launch Dates, and Custom Financial Load.

Analysis/Results
With enterprise-wide visibility into Supply and Demand, Amway is positioned to provide Portfolio views across all company areas. Decision-makers get the information they need to approve the right projects, innovate, and deliver effectively.

Company: New Balance
Industry: Athletic Shoes and Apparel
Rego Service: New CA PPM Software Implementation

Background/Problems/Need/Objectives
Faced with increasing project requests, the inability to properly manage project priorities, limited IT resources, and difficulty providing timely information to executives, New Balance chose a common solution in CA PPM for IT, Direct-to-Customer, and Regions (Int’l).

Facts
IT Department, New Product Dev/Eng
230 Users
40 Projects, pending Int’l Regions
Traditional Implementation
Previously tracking in Spreadsheets and PowerPoint

Rego Solution
Rego led the implementation of CA PPM to manage Projects, Resources, Time, and Portfolios. In the process, Rego customized one report and one portlet for New Balance, and supported adoption methods including proof-of-concept prototyping, weekly meetings with lower level management, monthly meetings with the Steering Committee, and UAT buy-in across the organization.

 

UPGRADES

Industry: Insurance and Finance
Rego Service: Upgrades

Background/Problems/Need/Objectives
Client needed better project tracking visibility into 20+ Business Units, and decision-makers required enterprise visibility into project and investment efforts and expenditures.

Facts
2,000 IT Users, 2,000 Business Users

Rego Solution
Rego supported enterprise standardization across all project and investment management Business Units, with an emphasis on Weekly Detail Reporting, Planned vs. Actual Analysis, Portfolio Analysis, and a Project Storyboard for AmFam’s Custom Senior Leadership Team.

Industry: Retail Home Improvement
Rego Service: Upgrades

Background/Problems/Need/Objectives
Operating on an unsupported 12.1 system, client needed to deploy a supported environment in-house that allowed for unlimited portfolios as they matured CA PPM into the business.

Facts
In-Place Oracle Upgrade + Bring In-House
1400 Users
900 Active Projects

Rego Solution
In this three-tiered release, Rego performed a like-for-like migration from On Hosting to On Premise, upgraded the client’s system to 14.2, and deployed CA PPM to the business with subsequent enhancements. Rego’s client portlet package included Time Stalker, Data Issues and Resources, Timesheet Audit, and Capacity Planning based on Role and Skill.

Analysis/Results
The client’s CA PPM environment is now supported and includes unlimited portfolio capability. After receiving trainer-training from Rego, Lowe’s created a significant set of training modules, and sought advice on effective roadmaps for Portfolio, Idea and Demand Management. Client’s plans to continue using Business Objects for reporting and roll-out portfolios and demand in a phased approach, starting in the business with the Cost Plan before moving into Portfolios, Ideas and Demand.

Industry: Telecommunications, Mass Media
Rego Service: Upgrades

Background/Problems/Need/Objectives
Due to a faulty prior upgrade (non-Rego) and major process problems, project and resource managers couldn’t do estimation, allocation, or basic resource management in a Clarity 13.1 environment. The client needed a functioning system, a clean start in two identical Oracle environments, and support for simultaneous sunset of Business Objects and adoption of Jaspersoft.

Facts
Clean Start Upgrade + Data Migration
1400 Users, 860 Active Projects

Rego Solution
Rego dumped inactive data, configured the data for CA PPM 14.2, and performed the migration to a new install, significantly reducing the database in the process. Rego also increased memory and CPU to handle robust processing, resized the environment, designed two custom interfaces for use as the client transitions to tracking Demand in CA PPM and provided project methodology training for the new system.

Analysis/Results
The client’s new system functions smoothly and supports estimation, allocation, resource management, and Jaspersoft in two identical Oracle environments. Moving forward, the client plans to keep current on upgrades, bring field personnel onboard CA PPM, deploy CAPA and mobile time sheets, and extend use into the business, which will include Portfolio Management.

PERFORMANCE MANAGEMENT

Industry: Manufacturing
Rego Service: Performance Management

Background/Problems/Need/Objectives
System capacity wasn’t adequate for load requirements, the client maintained redundant allocation data, and users experienced long display load times on the Project List Page.

Facts
90 GB MSSQL Database
500 Active Users
14,000 Active Projects

Technical Details and Rego Solution: Redundant Instance Rights
Whenever items are bulk loaded an instance right is created. This is typically redundant because the user for the bulk load operation will have global rights. With Rego’s assistance these instance rights were safely removed.

Adding security checks that occur throughout the application will make the system more efficient and help with general performance.

Rego conducted an audit and query of the main CA PPM permission table to determine if there are candidates for purging instance rights rows. Typically when there is 15 to 20% of total rows,  Rego recommends a clean up. This cleanup can occur through the front end. If there are multiple millions of rows this may hang the front end and not complete. Rego can construct a delete statement which will remove the redundant instance rights in batches. The delete can be scripted as a CA PPM job as well.

Technical Details and Rego Solution: Project List Page
Attribute value protection was configured to the slowest option for the project list page. Which adds overhead to rendering the page. Depending on the complexity of display conditions used on project properties pages the option can have a cascading negative performance effect on the list page or any Portlet built off of the project object data provider.

For every row on the list attribute value protection will have to evaluate the display condition which can add a significant amount of time. A secure subpage evaluates once to see if the user has access to those items.

Rego’s recommendation is to use secure subpages to lockdown fields for editing or viewing on properties pages and set attribute value protection to utilize secure subpages and ignore display conditions.

Technical Details and Rego Solution: Timeslice Configuration
When counting the total amount of time slice data Rego determined that daily allocation data accounted for 70% of all time slice rows. Rego reconfigured all time slices to a more realistic range and dramatically reduced the total number of rows.

Rego Solution
Rego technicians uncovered a significantly undersized system, as well as background processes generating 10 million+ rows of redundant, orphan access rights. Examining average click and display times, Rego discovered a 4-second display rate on the Project List page which signaled inappropriate conditions and had a cascading effect on list page performance. Rego also discovered three-years-worth of unnecessarily maintained, redundant allocation data and advised the customer to contract for appropriate system capacity and clean redundant, orphan rights.

Analysis/Results
By removing display configurations and optimizing the page, Rego improved Project List responsiveness to 2.5 seconds. Rego also eliminated unneeded processing and improved system performance by altering time splice tables and background jobs.

Industry: North American Auto Manufacturer
Rego Service: Performance Management

Background/Problems/Need/Objectives
Database sessions lasted several minutes for select users, and several portlet queries, Webi reports, and pages required long wait-times, due to portlet and configuration issues. These periodic system slow downs and oddly high database CPU frustrated users.   

Facts
150 GB Oracle
10,000 Users
20,000 Active Project

Technical Details and Rego Solution: Default and Required Filters
Portlets were not running optimally. Rego recommended that required filters be implemented so that portlets could not be run wide open, even accidentally.

Technical Details and Rego Solution: Query Design
Based on performance analytics, it was discovered that the original query design and execution plans were not running efficiently. Rego recommended several solutions to provide more efficient ways of accessing data:

  •       The use of precompiled sources, avoiding the use of “not in” in a query where clause—replacing with “not exist” instead.
  •       Using a stored procedure to populate a reporting table that is properly indexed and write the portlet query against that table.
  •       Design portlets/queries to enforce date range restrictions to prevent users from turning CA PPM into a personal Export-to-Excel data warehouse app.
  •       Avoid nested sub queries that return lots of data.

Rego Solution
Rego diagnosed portlet and configuration tuning needs and uncovered queries causing major issues. Technicians changed page configurations to only render with filters on, set default filters for the customer’s portlets, and advised the customer to contract for query tuning.

Analysis/Results
After eliminating long-running sessions that led to system issues and improving portlet and report speed, the client’s performance stabilized.

Industry: Property and Life Insurance
Rego Service: Performance Management Application Sizing

Background/Problems/Need/Objectives
Despite a healthy database, during peak usage, the application slowed. “Out of Memory” Warnings popped up, and the application performed heap data dumps. JVMs spent significant time garbage collecting, with heaps as large as 1.5GB for the app and 1.0GB for the BG.

Facts
150 GB Oracle
10,000 Users
20,000 Active Projects

Technical Details and Rego Solution: Increase JVM Memory
After conducting a performance review, Rego technicians noticed that JVM memory was undersized. Rego recommended additional JVM memory to ensure that the environment was adequately sized.

Technical Details and Rego Solution: Increase Database Memory
The performance review also indicated that database memory was low. When additional memory is given to the database it will be used by the database buffer cache. For Oracle, Rego likes to see the buffer cache hit percentages over 99%. Any time the system can fetch data from memory it is significantly faster than fetching data from disk.

Rego Solution
Due to CA PPM 13’s additional memory and core capacity requirements, Rego suspected sizing needs and upon engagement found additional symptoms of undersizing. Technicians increased JVM Application memory and BG memory, enlarged database cores, and added JVM for XOG users, admins, and schedulers.

Analysis/Results
After recommending memory increases and watching GC performance when cores were limited, the dev environment stabilized, and the client pushed it to production.

Industry: Manufacturing HVAC Equipment
Rego Service: Performance Management

Background/Problems/Need/Objectives
The customer experienced frequent and persistent application slowness, with inconsistencies between the database CPU and application CPU.  

Facts
100 GB Oracle
5,000 Users
10,000 Projects

Technical Details and Rego Solution: Scheduled Jobs
Rego Performance analytics indicated that certain jobs could be run more effectively when not run during peak times. It is important to know what peak usage is for end-user traffic. This can be obtained by looking at the application access logs or lastmodifytime on key tables. Through this analysis, Rego was able to determine the ideal time to run certain jobs to data availability, maintenance, and performance.

Technical Details and Rego Solution: Database Maintenance
Rego technicians collected statistics, tables, and indexes to analyze for fragmentation. These items can be re-indexed when they are over a certain threshold i.e. 30% fragmented. Rego recommended running a shrink operation on the tables to improve performance.

Rego Solution
Due to an excessive number of database sessions lasting several minutes, session blocking, and high physical I/O, Rego diagnosed database tuning requirements and an undersized database cache. Technicians moved start of Oracle jobs to night-time running, disabled the Oracle cron job, and rebuilt long-running SQL indexes.

Analysis/Results

After exposing the need for customary tuning and maintenance processes, as well as queries requiring contracted tuning rewrites, Rego resolved application slowdowns, and the customer enjoyed the return of a stable and consistent production environment.

Industry: Managed Health Care
Rego Service: Training

Background/Problems/Need/Objectives
The client’s enterprise systems didn’t communicate well and couldn’t handle their scale or work type. Reporting had a 1-2 day delay, WBS changes took 8-10 seconds, which meant they couldn’t be used for detailed project schedules, and 8 hours of system processing downtime every week meant reality didn’t match information.

Facts
IT (Optum), Multiple Business Lines
26,000 Active Users
18,000+ Projects Annually

Technical Details and Rego Solution: Environmental Assessment
Working hand-in-hand with the customer, Rego conducted functional business requirement assessment and load testing to simulate peak concurrency. At the conclusion of the testing, Rego was able to identify and provide a recommendation to address environmental bottlenecks.

Rego Solution
Rego delivered PPM Optics, significant infrastructure and performance tuning, smart data migration scripts, and an automated PeopleSoft feed.

Analysis/Results
Rego’s PPM Optics gave the client detailed, deliverable-based Project Schedules, so real-time reporting reflects real situations and allows real decisions. With Rego’s infrastructure and performance tuning, critical response times are now under 5 seconds, the reporting delay was reduced to 5 minutes, and they eliminated system downtime.

NEW PRODUCT DEVELOPMENT

Industry: Telecommunications Industry
Rego Service: New Product Development

Background/Problems/Need/Objectives
Capex and Resource Development Teams lacked project planning and forecasting visibility into new product development engineering, spending, and resources.

Facts
1200 Users
350 Projects Annually

Rego Solution
Traditional CA PPM Implementation
5 Custom Reports and 5 Custom Portlets

Analysis/Results
The client now uses the CA PPM dashboard as the “single source of truth” on Project Financials, Resource Usage, Work/Task Mgmt., Change Mgmt., Project Reporting, Demand Mgmt., Portfolio Mgmt., and New Product Development. With the implementation of CA PPM, Rego helped the client establish standard and automated processes across global development teams and enabled reporting on project status, resource needs, and capital and operating costs. The client won CA’s 2014 Progress Award at CA World.

REGO PROCESS

Industry: Health Insurance
Rego Service: regoProcess

Background/Problems/Need/Objectives
Growth required urgent redefining of the client’s existing PMO and establishment of a Program Management Office to govern and support the delivery of the largest program to date. The new program also required a migration of all major applications onto a transaction gateway with development, support, and platform maintenance.

Facts
Full-Service Health Insurer
10 Million Clients in 24-States
Tool of Choice: CA PPM

Rego Solution
Rego led a joint effort to create and operationalize a new Program Management Office. The office established and governed all aspects of program delivery, including initiation, schedule management, team management, risk, issue, change management, and status reporting. Rego also redefined the project methodology and supporting artifacts of the company’s largest program, including an online playbook used to communicate with resources and support adoption. Finally, Rego configured CA PPM to support the new, steady-state operating model and end-to-end program management.

Analysis/Results
Rego’s jointly-built Program Management Office and re-defined Project Management Office, supported by CA PPM software, transformed the company’s IT department to focus less on traditional software development and more on the definition and delivery of business capabilities. The change allowed for a more focused use of discretionary budgets. In total, Rego’s process solution delivered on over 100, heavily dependent, jointly managed projects that are now structured to maintain a competitive cost advantage.

Industry: Automobile Parts, Climate Control
Rego Service: regoProcess

Background/Problems/Need/Objectives
Over time, the company’s growth and size resulted in the inconsistent application of a global project management methodology. Business leaders needed a single solution development methodology to consolidate and utilize global project management processes.

Facts
Global, Diversified Industrial Leader
130,000 Employees in 150 Countries

Rego Solution
Rego led the effort to drive a diverse, cross-business team—with four global IT PMOs and the EPMO—in building a unified global standard project management methodology. Rego then mapped the new methodology to the industrial leaders tool of choice, CA PPM. To meet the leader’s sizing requirements, Rego built a solutions development plug-in, a sub-set within the methodology to aide project managers in utilizing systems development and other solution processes.

Analysis/Results
Rego’s cross-business process solution consolidated and utilized global project management best practices. After piloting and implementing the new global standard methodology, Project Managers reported seeing far more useful, simplified processes and templates. The obvious value-adds are feeding the plans to expand the methodology across several additional business areas.

Quote
“Rego has a unique ability to drive process definition and agreement through uncertainty and competing agendas,” said a company leader.

Industry: Healthcare
Rego Service: regoProcess

Background/Problems/Need/Objectives
The client’s  IS department PMO operated on multiple systems with disparate processes and templates. Lacking a standardized solution-development methodology, process adoption was poor across the organization, and business leaders required a scalable, streamlined process and tool for project management.

Facts
Integrated Health System
12,000 Member Physicians
Tool of Choice: CA PPM

Rego Solution
Rego developed a scalable, integrated project management methodology that emphasized solution development.The process included streamlining and aligning existing templates and processes with the department’s tool of choice, CA PPM. To ensure scalability, Rego enhanced the quality and auditing role of the PMO for system-wide adoption and adherence to new processes and procedures.

Analysis/Results
With Rego, the organization met their goal to standardize processes, consolidate systems and templates, and provide a scalable, streamlined solution for project management utilizing CA PPM. After the implementation, this health system experienced significant improvements in audit reports, IS project management standards beginning to expand throughout the organization into non-IS departments and respective PMOs, and indications of cultural acceptance.

TRAINING

Company: CenturyLink
Industry: Telecommunications
Rego Service: Training

Background/Problems/Need/Objectives
CenturyLink need to move from Planview to a quick start implementation of CA PPM that consolidated seven legacy systems, streamlined disparate processes, and managed high project and user volume.

Facts
5,000 Users
1,100 Projects Annually

Rego Solution
On a deadline to implement in three months, Rego configured CA PPM and helped CenturyLink optimize post-implementation with monthly and quarterly releases that included a two-way SAP interface, custom-built Release Planning solution, and a Project Estimation capability to auto-generate work plans. Rego trained an internal development team on hosting and performance.

Analysis/Results
CA PPM replaced Planview and consolidate seven legacy systems. With streamlined processes and high project and user volume, Projects and Financials provided value quickly. CenturyLink is now self-supporting.

REGO PROCESS

Company: CenturyLink
Industry: Telecommunications
Rego Service: Reporting

Background/Problems/Need/Objectives
CenturyLink need to move from Planview to a quick start implementation of CA PPM that consolidated seven legacy systems, streamlined disparate processes, and managed high project and user volume.

Facts
5,000 Users
1,100 Projects Annually

Rego Solution
On a deadline to implement in three months, Rego configured CA PPM and helped CenturyLink optimize post-implementation with monthly and quarterly releases that included a two-way SAP interface, custom-built Release Planning solution, and a Project Estimation capability to auto-generate work plans. Rego trained an internal development team on hosting and performance.

Analysis/Results
CA PPM replaced Planview and consolidate seven legacy systems. With streamlined processes and high project and user volume, Projects and Financials provided value quickly. CenturyLink is now self-supporting.

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