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Smartsheet Integration

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Manage your PPM Projects in Smartsheet

Service management is a discipline for the entire enterprise. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. IT started it for themselves, then went on to prove it is possible to apply service management to use cases outside of IT. And by doing so, successfully deliver a modern service experience.

Smartsheet for ServiceNow PPM is the ideal way to leverage Smartsheet’s amazing flexibility to manage the day-to-day details of a project while synchronizing critical project data back to ServiceNow so your key stakeholders always have visibility into the status of your projects.

Key Features

Initiate projects in ServiceNow, manage in Smartsheet:

  • All tasks initiated in ServiceNow will show up in Smartsheet. All updates saved back in near real time

ServiceNow acts as the repository for all Smartsheet:

  • Govern and report on data in ServiceNow

Use the collaboration power of Smartsheet:

  • Share to external users outside of ServiceNow

Custom field mapping:

  • Map custom fields from ServiceNow to Smartsheet
  • Fields will get updated on save
  • ServiceNow adds additional capabilities like baselining, timesheets, and budgeting
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