Implementing ServiceNow?

End-to-end solutions. Senior practitioners. Competitive rates.

Why Rego for ServiceNow?

Rego Guides are ServiceNow deployment experts with deep experience as practitioners and consultants. Receive personal, one-on-one attention from an expert guide with a FREE Assessment of your ServiceNow deployment.

Affordable Consulting Solutions
Rego’s focus on value, including pre-built solutions and senior onshore consultants, will save you time and money. Our services cost 20% to 40% less than competitors. See case studies.

End-to-End Platform Expertise
Fifty percent of Fortune 100
companies trust Rego to maximize the return on their investment. We leverage our knowledge of industry best practice to advise our clients, rather than just gather requirements and develop.

Five Times More Implementations
ServiceNow has thousands of partners, and only a handful also implement IT Business Management (ITBM). Rego leads that elite group. As a Premier Partner, we have performed five times more ITBM implementations than any other partner.

FREE Digital Ecosystem Assessment

Drive Transformation with People, Process, and Tools.

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Agile Coaching and Training

Implement Agile Processes in ServiceNow Today.

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SharePoint/Teams Integration

Store Documents in SharePoint, and Work on Them in ServiceNow.

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ITBM Health Assessment

Improve, Scale, and Align ServiceNow’s ITBM Platform Capabilities.

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Smartsheet Integration

Manage Your ServiceNow Projects in Smartsheet.

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Healthcare EMR Lifecycle Management

Increase Operational and Clinical Efficiency.

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Process Engineering

Create Innovative Solutions for Your PMO or EPMO.

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CMDB Health Assessment

Evaluate Your Configuration Management Database.

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ITBM Release Updates

Update ServiceNow with End-to-End Training Materials for Each Release.

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Meisterplan Solutions

Access Powerful Scenarios for Portfolio and Resource Planning.

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Training
Courses

Maximize Your ServiceNow PPM Capabilities.

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Touchless Time Tracking

Support Time Tracking Without Time Entry.

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Rego Consulting ServiceNow Awards
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Expert Guides
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Happy Customers
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Fortune 100 Companies
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Fortune 20 Companies
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Attended Free Classes
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Received End User Training
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Integrations
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RegoXchange Content Items
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Customer Retention
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Years in Business

Featured Webinars

Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

New York

Demo the ServiceNow New York Release.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

Meisterplan

Analyze Portfolio and Resource Planning.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

APM

See, Analyze, and Manage Hidden Problems.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

Reporting

Acquire the Data for Effective Reports.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

Strategy

Support Decision-Making, Delivery, and Value.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

Implementations

Simplify the Implementation Process.

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Events and Webinars
Free Agile Training

Our Keys to Success

EXPERIENCE

Our 200+ Expert Guides use their deep experience as practitioners and consultants to speak to the unique business needs of each client.

ASSETS

We leverage a robust library of pre-built materials, reports, architectural templates, and deployment artifacts to reduce the cost of engagement.

ENGAGEMENT

We focus on end user engagement and change management to increase value perception and solution adoption.

SUPPORT

We create a partnership and embed internal staff in the project to improve supportability and ensure clients understand the future impact of decisions.

KNOWLEDGE

We leverage our knowledge of industry best practices to advise and guide our clients, rather than simply gather requirements and develop.

FREE Digital Ecosystem Assessment

Drive Digital Transformation with People, Process, and Tools.

Rego can help you create a thriving environment. We understand an interconnected ecosystem is essential to drive digital transformation and will assess your current technology stack to determine if optimization is required.

  • Do you have the right ecosystem components yet lack an interconnected end-to-end solution?
  • Are your applications getting in the way of an optimized business process?
  • Do you need a strategic roadmap and phased execution plan that includes people, process, and tools?

Rego’s experts will discover opportunities to optimize the value of your digital ecosystem with a proven assessment approach. Limited availability. Contact us for a FREE assessment.

Information Sheet

ITBM Release Updates

Training Materials and Updates for Each Release.

Rego offers ServiceNow IT Business Management Release Updates with ITBM Foundation training.

Included with Each ServiceNow Release:

  • Base Training Material Updates
  • Latest Release Updates
  • User Stories (Parameters and Acceptance Criteria)
  • Ad-Hoc Support (30 Hours)

Subscription Pricing: $8,000 Annually

Leave continuous ServiceNow improvements to Rego. Subscribe to ITBM Release Updates today.

Information Sheet

ITBM ServiceNow Health Assessment

Improve, Scale, and Align ITBM Capabilities.

Did you launch ServiceNow a while ago? How healthy is your investment?

Rego offers health assessments to ServiceNow customers. Learn how to use IBTM features.

Included in Assessment What We Target
  • Two Hour Review with a Rego Expert Guide
  • Actionable Insights Report
  • Maturity and Roadmap
  • Process Development
  • Leadership Messing
  • Adoption Strategies
  • Alignment to Current and Future ITBM Capabilities

Receive actionable insights for your ServiceNow investment.

Information Sheet

Healthcare EMR Lifecycle Management Solution

Increase Technical, Operational, and Clinical Efficiency.

ServiceNow partnered with Rego to develop a Healthcare Electronic Medical Record (EMR) Lifecycle Management Solution.

• Coordinate Resources
• Manage Documents
• Task Level Management
• Complete Stakeholder Visibility
• Expedited Upgrade Processes

Optimize value with Rego’s Healthcare solution to automate manual tasks, reduce inefficiencies, increase visibility into EMR module changes, and expedite the upgrade process up to 20-25%.

Information Sheet

CMDB Health Assessment

Evaluate Your Configuration Management Database.

Has it been awhile since you evaluated your Configuration Management Database (CMDB)?

The CMDB is the single system of record upon which your platform is based. Its single data model is responsible for accurate data acquisition, data health and certification, and your capacity to employ powerful visualization and reporting.

Rego offers a CMDB Health Assessment for ServiceNow to examine:

• Strategic Use Cases
• Governance and Policies
• Platform Architecture and Integrations
• Data Analytics
• Automation

Expand your CMDB Health Assessment to include hardware and software asset management.

Information Sheet

Agile Coaching and Training

Implement Agile Processes in ServiceNow Today.

Few methodologies have been as transformative to the world of software development as Agile. At Rego, we see more and more companies transitioning to Agile or adopting Agile practices, and each ServiceNow release supports additional Agile functionality.

We offer the following Agility Services and Offerings:

  • Software sales
  • Innovations
  • Business agility
  • Agile tool support
  • Free training and webinars

Our guides are certified experts (SAFe, SCRUM, Kanban) who have years of leadership experience supervising enterprise-level Agile implementations. From software sales to project to product strategy guidance, Rego Expert Guides can help facilitate your Agile transformation in ServiceNow.

Free Agile Training

SharePoint/Teams Integration

Store Documents in SharePoint. Work on Them in ServiceNow.

Do you use Microsoft Sharepoint/Teams? Now there is a way to seamlessly integrate ServiceNow’s project assets with SharePoint using Rego’s Office 365 Document Management for ServiceNow.

  • Create SharePoint project sites automatically in ServiceNow.
  • Configure, upload, and edit the files you want in just a few clicks.
  • Store documents on your SharePoint project site, and work on them easily within your ServiceNow platform.

Save time and simplify document management with Rego’s SharePoint/Teams Integration.

Integration Demo

Outlook Integration

Optimize Out-of-Office Requests With Outlook.

Does your organization need a quick and easy way to manage out-of-office (OOO) requests for accurate resource allocation and project forecasting? Consider Rego’s Outlook to ServiceNow Calendar Innovation.

This highly customizable innovation allows you to submit OOO requests through Outlook.

After submitting an out-of-office request, resource managers receive a Microsoft Flow Approval. Requests can be approved from Outlook (application or web interface) or the Flow mobile application. The resource’s ServiceNow Calendar is automatically updated when the request is approved.

Simplify out-of-office requests and synchronize resource calendars using Rego’s Outlook to ServiceNow Calendar.

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Touchless Time Tracking

Support Time Tracking Without Time Entry.

Have you ever wanted to track resource time automatically? Try our ServiceNow Touchless Time Tracking innovation for Agile teams.

As resources pull user stories through their Kanban queue, Rego’s Touchless Time Tracking interface acts as a timer on active stories.

Timesheet data is processed daily, and resources receive a weekly email summary inviting them to approve the timesheet or use the “edit” link for revisions.

Innovate and automate time entry with Rego’s Touchless Time Tracking.

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Process Engineering

Innovative Solutions for Your PMO or EPMO.

Rego specializes in developing and maturing world-class project management offices (PMOs) and enterprise project management offices (EPMOs). Let our team assess your current state, guide you through PMO or EPMO creation, and provide a strategic roadmap.

Rego’s proven process methodology includes the following best practices:

  • Define business needs before addressing how to build the solution
  • Increase organizational change awareness across the enterprise through cross-departmental communication and collaboration
  • Leave organizations self-sustaining

Together, we will build a simplified and repeatable framework, so you can drive value for your entire business ecosystem.

Contact Us
Information Sheet

IT Business Management

Deploy Enterprise-Wide Solutions with ITBM.

Rego’s core mission is to deliver innovation solutions that allow customers to gain measurable ROI. The ServiceNow ITBM suite of applications allow you to run IT like a business. By keeping IT operations and governance in sync with enterprise goals and governance, your organization gains increased visibility, alignment, and delivery speed.

Rego Expert Guides can help your organization drive digital transformation using ServiceNow ITBM at a bill rate that is 20% to 40% less than our competitors. We have deep experience in all areas of ITBM, including PPM, APM, ITFM, and Agile.

Contact us to learn more about our FREE ServiceNow Health Assessment and ITBM Release Updates

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IT Service Management

Mature Strategic Processes for ITSM.

Are you ready to mature your IT Service Management (ITSM) strategy? Rego can help you identify growth opportunities to scale functionality.

For example, many organizations notice common struggles, like a confusing overlap between Incident and Problem. These similar processes often trigger each other and run in parallel.

Symptoms include:

  • Incident tickets that are weeks or months old
  • Multiple groups conducting siloed work to determine the cause of the same issue without coordinating efforts
  • Undefined problem definitions and known-error acceptance creating unnecessary operational overhead
  • Problem tickets categorized as Incidents, skewing metrics and Service Level Agreements

Rego’s Expert Guides can review your ticket data to identify process opportunities, meet with IT stakeholders, and provide both a roadmap for improvement and the onsite training you need to succeed. Rego can also help restore out-of-the-box ITSM functions to enable utilization of the latest features.

Our clients increase their ROI by reducing labor requirements and increasing implementation efficiency. Let Rego help you transform, scale, and mature your ITSM strategy.

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IT Operations Management

Reduce and Prevent Outages with IT Operations Management.

Leverage ServiceNow IT Operations Management (ITOM) for visibility across your IT infrastructure and services, so you can reduce the impact of outages or prevent them altogether. ITOM development supports the health of the CMDB, ITSM (Incident, Problem, Change Management), and APM ecosystems.

Take for example, ServiceNow Discovery, Service Mapping, and Event Management.

  • Discovery populates the CMDB with networked devices and services.
  • Service Mapping allows you to build comprehensive relationship maps based on networked devices and services.
  • Event Management enables device visualization with enhanced real-time and historic views into infrastructure changes, so you can visualize changes to the devices or services and impacts to any related devices on the network.

Deploy ServiceNow ITOM to visualize your ecosystem, forecast change, and reduce or prevent outages.

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Configuration Management Database

Manage and Expand Your IT Infrastructure.

Is your configuration management database (CMDB) optimized to support all of the interrelated data within your ServiceNow ecosystem?

ServiceNow’s CMDB is the single system of record for all of your critical data. Robust data integrity within the CMBD will springboard your enterprise capabilities and boost ITBM functionality, such as ITFM and APM.

Rego’s Expert Guides can quickly identify and certify the health of CMDB data with an environment and functionality review.

  • Does your CMDB employ a single data model?
  • Is data acquisition easy and accurate?
  • Does the data model facilitate powerful visualization and reporting?

Contact us today to discuss how optimizing your data model can help you leverage the CMDB for more than simple technology inventories.

CMDB Health Assessment

Software Asset Management

Take Charge of Your Software Assets.

Would you like to reduce software IT “true-up” costs by optimizing your licensing? Are you looking for a way to ensure compliance and reduce audit risk?

Many organizations have inaccurate or non-existent IT software asset data. Software Asset Management (SAM) will provide you with full software lifecycle visibility. SAM enables the management and optimization of software purchase, deployment, maintenance, utilization, and disposal for your entire digital ecosystem.

From leveraging performance analytics to evaluating software license impacts, ServiceNow’s SAM ensures effective software entitlement tracking.

  • Maintain a level of compliance
  • Proactively support software audits
  • Control unauthorized usage and the resulting costs

Rego’s Expert Guides can help you utilize SAM to reduce software spend and empower cross-business communication.

Contact Us
Software Asset Management Webinar

Managed Support

Built-in Admin Support. Same-Day Response.

Have you considered outsourcing your day-to-day ServiceNow support? Rego offers named admins that acknowledge your work requests within three business hours. We target a 100% resolution for all work requests within one business day, with most requests completed the same day.

Level 0/1 Support Level 2/3 Support
  • ServiceNow System Monitoring
  • FAQ Creation, End User Questions, and Access Issues
  • Data Maintenance
  • Functional Roadmap and Release Planning
  • Best Practice Consulting
  • Reporting
  • End User Training
  • Processes Creation and Updates
  • Integrations
  • Upgrade Support

Focus on what’s truly important: managing and delivering work. Let Rego handle the rest.

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Smartsheet Integration

Manage Your Projects in Smartsheet.

Would you like to manage the day-to-day details of your projects in Smartsheet, and synchronize critical project data in ServiceNow for governance and reporting?

The Smartsheet for ServiceNow Integration is the ideal way to leverage Smartsheet’s incredible flexibility, so your key stakeholders always have visibility into project status.

  • Initiate projects in ServiceNow, and manage projects in Smartsheet
  • Use ServiceNow as your Smartsheet repository
  • Employ the collaborative power of SmartSheet and extend sharing-capabilities outside of ServiceNow
  • Map custom fields from ServiceNow to SmartSheet

Rego’s Expert Guides can help you drive ITBM innovation and achieve more with the SmartSheet for ServiceNow integration.

Information Sheet

Meisterplan Solutions

Access Powerful Scenarios for Portfolio and Resource Planning.

The Meisterplan ServiceNow Integration simplifies portfolio planning and scenario management. Meisterplan is a natural fit with ServiceNow, allowing portfolio managers to work alongside project managers and resource managers to develop realistic project roadmaps and resource forecasts.

  • Respond to change with what-if scenarios, and see resource impacts in real-time
  • Increase productivity and accuracy with drag-and-drop functionality
  • Develop what-if scenarios for Demands, Projects, Operational Plans, and other investments
  • Understand resource impacts to Users and Roles
  • Bring in User Schedules to reflect accurate Availabilities
  • Perform dynamic capacity planning
  • Export portfolio scenarios back into ServiceNow to review the impacts

As portfolios evolve, the ability to adapt to change is vital. Review and resolve allocation issues before they occur with the seamless Meisterplan to ServiceNow integration.

Information Sheet

Rego has worked with 50% of Fortune 100 Companies.

Receive personal, one-on-one attention from an expert guide with a FREE Assessment of your ServiceNow deployment.

Contact Us
Rego Consulting - Learn how Rego can help your business

I don’t think I’ve ever been more impressed with consultants that I’ve worked with in over 30 years in IT!

Jennifer D., IT PMO

A huge thanks to you both for your help and guidance! In 40 years of working with other companies and consultants, this has been one of the most positive and constructive working arrangements I’ve had. Your demonstration, day in and day out, of your genuine interest in our success has been welcome and much appreciated. Thank you! It’s been a true pleasure working with you!

Paul S., Samaritan Health

I can’t say enough about Rego. Everyone from our executives to our team members are aligned and having success in the tool because of them.

PMO Leader, Global Financial Organization

Screens that took more than 20-30 sec to show up now take very few sec (2-4 sec). This is awesome and dramatically impacts the user experience.

Ron R., Sandisk

Ramesh solved our problem this morning and it is a big relief. His knowledge and your stepping up reflects the expertise and professionalism we have experience with Rego over these many years.

R. Wolverton, State of Massachusetts

I wanted to write a quick note to thank you for your thoroughness when working with our ServiceNow instances. I really appreciate the way you validate/confirm changes. It makes me confident that the work you’ve done is accurate, well-thought out, and well-tested. I also appreciate your willingness to address last-minute requests and changes as we’re working through this process. It is a breath of fresh air!

Susan W., Lexmark

RegoUniversity is an outstanding conference in every way!

Loved the presentations, and especially the downloaded presentation docs – all done professionally and thoroughly with great content!

Matt M., Lead Technical Developer

I attended RegoUniversity for the following:
1) Learn some best practices from other companies
2) Sharpen some technical skills that I rarely get a chance to use
3) Meet other industry contacts and exchange ideas/best practices.

I can check off all three items.

Greg H., Manager of Reporting and Analysis - Scottrade

I couldn’t have been happier with what was delivered with the assessment.  It will go a long way to helping us strategically drive things in the direction we want to go moving forward – simplification / reduction of complexity, better end user experience, and more OOTB / ad-hoc reporting.

Kristin R., Project Manager

I just wanted to drop you both a quick note to thank you for the time and energy you put into completing the PPM Assessment for us. The information you provided us in the Executive Summary and other supporting documents achieved our goals. Thank you again for all of your work – it is very much appreciated.

Frank I., Ford

Rego assists us with integrations, upgrades and other various items as needed. The quality of resources Rego has hired fits our needs and we will continue to use Rego as our PPM partner.

Joan K., PPM System Administrator - BayCare Health

Resources we had assigned to us were very knowledgeable, responsive and helpful. We had numerous sessions which they attended to help us thru our upgrade activities across each of our environments culminating with our product deployment over the course of a Saturday. Any issues that were identified, were reviewed and resolved in a timely manner and communication was good throughout the process.

Alex H., Project Manager - Charter

Impressed with the POV, they knew this space very well, allowed us to do ITSM and PPM at the same time (two partners).

Clint D., Fortune 500 Tech Company

Built a whole portfolio management charter with Rego as part of the contract process.

Jared P., Large Financial Institution

It is clear that the Rego team members are great friends—like family, makes me feel good to be around people who care about each other. Wish we could do events as well as this.

Melissa H., RegoUniversity Attendee