Implementing ServiceNow?

End-to-end solutions. Senior practitioners. Competitive rates.

Rego’s ServiceNow practice is joining RSM US LLP on June 1, 2021

As part of RSM, we’ll put our ServiceNow practice in position to become the leading global ServiceNow provider for the middle market, while providing expanded services and resources for our clients.

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Why Rego for ServiceNow?

Rego Guides are ServiceNow deployment experts with deep experience as practitioners and consultants. Receive personal, one-on-one attention from an expert guide with a FREE Assessment of your ServiceNow deployment.

Affordable Consulting Solutions
Rego’s focus on value, including pre-built solutions and senior onshore consultants, will save you time and money. Our services cost 20% to 40% less than competitors. See case studies.

End-to-End Platform Expertise
Sixty percent of Fortune 100
companies trust Rego to maximize the return on their investment. We leverage our knowledge of industry best practice to advise our clients, rather than just gather requirements and develop.

Five Times More Implementations
ServiceNow has thousands of partners, and only a handful also implement IT Business Management (ITBM). Rego leads that elite group. As an Elite Partner, we have performed five times more ITBM implementations than any other partner.

Rego Named Top ITSM Vendor

Rego prides itself on delivering value to clients quickly and efficiently. See why we were named a top ITSM vendor for 2021.

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FREE Digital Ecosystem Assessment

Drive Transformation with People, Process, and Tools.

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Agile Coaching and Training

Implement Agile Processes in ServiceNow Today.

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ServiceNow Integration Suite for Microsoft 365

Utilize Project, Teams, and SharePoint from ServiceNow.

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ITBM Adoption and Configuration Assessment

Improve, Scale, and Align ITBM Platform Capabilities.

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Smartsheet Integration

Manage Your ServiceNow Projects in Smartsheet.

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Healthcare EMR Lifecycle Management

Increase Operational and Clinical Efficiency.

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Process Engineering

Create Innovative Solutions for Your PMO or EPMO.

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CMDB Adoption and Configuration Assessment

Evaluate Your Configuration Management Database.

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ITBM Release Updates

Update ServiceNow with End-to-End Training Materials for Each Release.

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Meisterplan Solutions

Access Powerful Scenarios for Portfolio and Resource Planning.

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Maximize Your ServiceNow PPM Capabilities.

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Touchless Time Tracking

Support Time Tracking Without Time Entry.

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Rego Consulting ServiceNow Awards
Expert Guides
Happy Customers
Fortune 100 Companies
Fortune 20 Companies
Attended Free Classes
Received End User Training
RegoXchange Content Items
Customer Retention
Years in Business

Featured Webinars

Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting

New York

Demo the ServiceNow New York Release.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting


Analyze Portfolio and Resource Planning.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting


See, Analyze, and Manage Hidden Problems.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting


Acquire the Data for Effective Reports.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting


Support Decision-Making, Delivery, and Value.

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Clarity PPM - CA PPM - Rally Essential Training with Rego Consuting


Simplify the Implementation Process.

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Events and Webinars
Free Agile Training

Our Keys to Success


Our 200+ Expert Guides use their deep experience as practitioners and consultants to speak to the unique business needs of each client.


We leverage a robust library of pre-built materials, reports, architectural templates, and deployment artifacts to reduce the cost of engagement.


We focus on end user engagement and change management to increase value perception and solution adoption.


We create a partnership and embed internal staff in the project to improve supportability and ensure clients understand the future impact of decisions.


We leverage our knowledge of industry best practices to advise and guide our clients, rather than simply gather requirements and develop.

Digital Ecosystem Assessment

Drive Transformation with People, Process, and Tools.

For many organizations, strategic decisions, technology tool purchases, and configurations made years ago may be outdated, burdensome, or lack alignment with new business models.

Rego understands that an interconnected ecosystem is essential to drive digital transformation and will assess your current technology stack to determine if optimization is required. Our proven assessment approach can help you create a thriving environment that aligns with your strategic goals.

Value to You:

  • Optimizes data flow between technologies
  • Removes process waste
  • Reduces data management and manual data entry
  • Improves reporting and access to crucial information
  • Eliminates confusion around systems of record
  • Strategic roadmap and a phased execution plan that aligns with tactical initiatives
Information Sheet

ITBM Release Updates

Training Materials and Updates for Each Release.

Do you struggle to fit upgrades into your project workload? Are you facing resource issues when it comes to finding teams to perform updates?

IT Business Management (ITBM) release updates should not create stress for your internal teams and resources, and Rego can help. We average one update every three days.

Rego provides end-to-end ServiceNow ITBM Release Updates with ITBM Foundation training.

Included with Each ServiceNow Release:

  • Base Training Material Updates
  • Latest Release Updates
  • User Stories (Parameters and Acceptance Criteria)
  • Ad-Hoc Support (30 Hours)

Value to You:

  • Unmatched expertise–work with expert guides
  • Ability to take advantage of the latest ITBM features and functionality
  • Alleviate stress on internal resources and teams during the upgrade process
  • Training that ensures business continuity and prevents end-user adoption issues
Information Sheet

ITBM Configuration and Adoption Assessment

Improve, Scale, and Align ITBM Capabilities.

Are you concerned about the health of your ServiceNow ITBM platform? The Rego ITBM Configuration and Adoption Assessment for ServiceNow will give you actionable insights for your ServiceNow investment.

What’s Included Value to You
  • Two-hour Review with a Rego expert guide
  • Actionable Insights Report that targets the following:
    • Maturity and Roadmap
    • Process Development
    • Leadership Messaging
    • Adoption Strategies
    • Alignment to Current and Future ITBM Capabilities
  • Identify improvement areas
  • Work with practitioners who are ITBM experts
  • Custom findings and recommendations report
  • Roadmap review with quick wins and long-term maturity opportunities
  • Apply a proven methodology to your needs

Receive actionable insights for your ServiceNow investment.

Information Sheet

Healthcare EMR Lifecycle Solution

Increase Technical, Operational, and Clinical Efficiency.

Quarterly Electronic Medical Record (EMR) upgrade projects require significant coordination of time, resources, and documentation.

ServiceNow partnered with Rego to develop an EMR Lifecycle Management solution, which includes the following components on top of the ServiceNow platform:

  • EMR Lifecycle Management Template
  • APM Feature Mapping Kit
  • Test and Release Management
  • Enhanced Agile and Release Management
  • SharePoint Integration
  • Data Courier Management
  • Notes from Content Manager
  • Tracking of SysMod Changes

Value to You:

  • Avoid potential risk to the availability of the EMR system
  • Expedite the upgrade process by up to 20-25%
  • Reduce inefficiencies
  • Automate manual tasks
  • Ability to coordinate resources
  • Provide complete stakeholder visibility into EMR module changes
Information Sheet

CMDB Adoption and Configuration Assessment

Evaluate Your Configuration Management Database.

Rego understands that a healthy Configuration Management Database (CMDB) is essential for accurate data acquisition, data health and certification, visualization, and reporting. That’s why we offer a CMDB Adoption and Configuration Assessment for ServiceNow.

Each assessment includes a thorough audit and individualized CMDB Assessment Report so that you can springboard your CMDB capabilities:

Included in Assessment:

  • Strategic Use Cases
  • Governance and Policies
  • Platform Architecture and Integrations
  • Alignment to Common Service Data Model (CSDM) 2.0
  • Data Analytics
  • Automation
    • We’ll review existing automated processes/tools and make recommendations where automation may be used

Value to You:

  • Work with consultants who are CMDB experts
  • Identify improvement areas
  • Functionality review covers asset management, configuration and change management integration, and network discovery
  • Option to expand assessment to include hardware and Software Asset Management (SAM)
Information Sheet

Agile Services and Offerings

Facilitate Your Agile Transformation in ServiceNow.

Rego expert guides are certified Agile experts (SAFe, Scrum, Kanban, Product) who understand that Agile doesn’t exist in a vacuum. We also know that your organization may use a mix of traditional Waterfall and Agile methods. Rego consultants can help you implement an Agile or hybrid methodology to fit your needs.

We offer the following Agile services and offerings:

  • Agile Innovations
  • Business Agility
  • Agile Tool Support
  • Free Training and Webinars

Value to You:

  • Obtain a practical and tactical approach to Agile implementation
  • Work with certified experts who have years of leadership experience supervising enterprise-level Agile implementations
  • End-to-end support and competitive rates with a lean-agile approach
  • Access to free Agile training courses and classes
Free Agile Training

ServiceNow Integration Suite for Microsoft 365

Utilize Project, Teams, and SharePoint from ServiceNow.

Does your organization use Microsoft Project, Teams, or SharePoint? Would you like a way to access and use these applications from ServiceNow?

Rego’s ServiceNow Integration Suite for Microsoft 365 is ideal for facilitating communication and collaboration in the remote workspace. Getting started is easy. After creating a ServiceNow project, your Microsoft SharePoint site is generated automatically. You can make updates to your project in ServiceNow and see real-time updates in Microsoft Project.

Value to You:

  • Create Teams or SharePoint workspace for each ServiceNow project directly from Project; data is synced automatically
  • View real-time ServiceNow project information SharePoint Project Management Office (PMO) site
  • Search ServiceNow projects or email project director from SharePoint PMO site
  • See name, state, project manager, percent complete, and live project status
  • View and edit SharePoint documents directly from ServiceNow
  • Create Teams or SharePoint workspaces on the fly
Information Sheet
Integration Demo

Outlook Integration

Optimize Out-of-Office Requests With Outlook.

Does your organization need a quick and easy way to manage out-of-office (OOO) requests for accurate resource allocation and project forecasting? Consider Rego’s Outlook to ServiceNow Calendar Innovation.

Value to You:

  • Submit out-of-office (OOO) requests through Outlook
  • Requests can be approved from Outlook (application or web interface) or the Microsoft Flow application
  • When an OOO request is approved, the resource’s ServiceNow Calendar is automatically updated
  • Simplifies OOO requests and synchronizes resource calendars
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Touchless Time Tracking

Support Time Tracking Without Time Entry.

Have you ever wanted to track resource time automatically? Try our ServiceNow Touchless Time Tracking innovation for Agile teams.

As resources pull user stories through their Kanban queue, Rego’s Touchless Time Tracking interface acts as a timer on active stories.

Value to You:

  • Timer stops and starts automatically based on story status
  • Timesheet data is automatically processed daily
  • Resources receive a weekly summary inviting them to approve timesheets or use the “edit” link for revisions
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Process Engineering

Innovative Solutions for Your PMO or EPMO.

Rego specializes in developing and maturing world-class project management offices (PMOs) and enterprise project management offices (EPMOs). Let our team assess your business needs, guide you through PMO or EPMO creation, and provide a strategic roadmap.

Value to You:

  • Increase organizational change awareness across the enterprise through cross-departmental communication and collaboration
  • Become a self-sustaining organization
  • Create a simple and repeatable framework that drives value for your entire business ecosystem
Contact Us
Information Sheet

IT Business Management

Deploy Enterprise-Wide Solutions with ITBM.

Rego’s core mission is to deliver innovative solutions that allow customers to gain measurable ROI. The ServiceNow ITBM suite of applications enables you to run IT like a business. By keeping IT operations and governance in sync with enterprise goals and governance, your organization gains increased visibility, alignment, and delivery speed.

Value to You:

  • Achieve enterprise agility that is tied to IT business objectives
  • Work with experts who have deep experience in all areas of ITBM, including PPM, APM, and Agile.
  • Drive digital transformation using ServiceNow ITBM at a bill rate that is 20% to 40% less than our competitors
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IT Service Management

Mature Strategy for ITSM Operations.

Do you need to modernize your ITSM operations? Are you looking for ways to realize the full value of your ServiceNow ITSM investment?

Rego can guide you through service management optimization to give you added value using the tools you already own. We review your existing processes and optimize your ITSM capabilities.

Value to You:

  • Revitalized service desk and operational functions
  • Improved user experience for both end-users and service desk agents
  • Cleaner agent interface tailored for support operations
  • Ability to scale service desk representatives to end-users through automated components
  • Option to choose which ServiceNow components you need
  • End-to-end configuration service
  • Reduced time-to-resolve via self-help functions and agent efficiencies
Information Sheet

IT Operations Management

Reduce and Prevent Outages with IT Operations Management.

Leverage ServiceNow IT Operations Management (ITOM) for visibility across your IT infrastructure and services.

Take, for example, ServiceNow Discovery, Service Mapping, and Event Management:

  • Discovery populates the CMDB with networked devices and services.
  • Service Mapping allows you to build comprehensive relationship maps based on networked devices and services.
  • Event Management enables device visualization with enhanced real-time and historical views into infrastructure changes. You can review modifications to devices or services and the impact on any related devices on the network.

Value to You:

  • Reduce the impact of outages or prevent them altogether
  • Support the health of CMDB, ITSM (Incident, Problem, Change Management), and APM ecosystems through ITOM development
  • Visualize your ecosystem and forecast changes
Information Sheet

Configuration Management Database

Manage and Expand Your IT Infrastructure.

Is your ServiceNow Configuration Management Database (CMDB) optimized to support all of the interrelated data within your ServiceNow ecosystem? Would you like to leverage your CMDB for more than simple technology inventories?

As ServiceNow experts, we know the importance of an optimized CMDB. A healthy CMDB enables better data analysis across the enterprise and lets you anticipate risks or security issues in advance.

Rego will help you migrate data to the Common Service Data Model 2.0 to ensure compliance and give you the framework for the ServiceNow Application Portfolio Management plugin. With Rego, you’ll get best-practice guidance and proven processes that facilitate optimization of your CMDB.

Value to You:

  • Ensure that your CMDB employs a single data model and is compliant with the CSDM 2.0
  • Verify that data acquisition is easy and accurate
  • Enable powerful visualization and reporting
  • Create a foundation for an APM implementation–now or in the future

Software Asset Management

Take Charge of Your Software Assets.

Many organizations have inaccurate or non-existent IT software asset data. Working with Rego for Software Asset Management (SAM) gives you full software lifecycle visibility. We enable the management and optimization of software purchase, deployment, maintenance, utilization, and disposal for your entire digital ecosystem.

Value to You:

  • Enable effective software entitlement tracking
  • Reduce audit risk and ensure compliance
  • Proactively support software audits
  • Control authorized usage and resulting costs
  • Reduce software spend
  • Empower cross-business communication
Contact Us
Software Asset Management Webinar

Managed Support

Multitiered Governance, Delivery, and Support Model.

Rego specializes in delivering world-class, responsive Managed Support for ServiceNow. Our support model ensures that you have experienced, knowledgeable resources addressing your requests and exceeding your expectations.

Value to You:

  • Rego resources are experienced practitioners with excellent communication skills
  • Work with named resources–you will know your support team by name
  • Unmatched response time (100% same-day)
  • Patching and upgrade support available
  • Option for on-site strategic planning sessions
  • Expert strategic planning and program management for a fraction of the cost of in-house resources
Information Sheet

Smartsheet Integration for ServiceNow

Manage Your Projects in Smartsheet.

Would you like to manage the day-to-day details of your projects in Smartsheet, and synchronize critical project data in ServiceNow for governance and reporting?

The Smartsheet for ServiceNow Integration is the ideal way to leverage Smartsheet’s incredible flexibility, so your key stakeholders always have visibility into project status.

Value to You:

  • Initiate projects in ServiceNow, and manage projects in Smartsheet
  • Use ServiceNow as your Smartsheet repository
  • Employ the collaborative power of Smartsheet and extend sharing capabilities outside of ServiceNow
  • Map custom fields from ServiceNow to Smartsheet
Information Sheet

Meisterplan Integration

Access Powerful Scenarios for Portfolio and Resource Planning.

As portfolios evolve, the ability to adapt to change is vital. Review and resolve allocation issues before they occur with the seamless Meisterplan to ServiceNow integration.

The Meisterplan to ServiceNow Integration simplifies portfolio planning and scenario management. Meisterplan allows portfolio managers to work alongside project managers and resource managers to develop realistic project roadmaps and resource forecasts.

Value to You:

  • Respond to change with what-if scenarios, and see resource impacts in real-time
  • Increase productivity and accuracy with drag-and-drop functionality
  • Develop what-if scenarios for Demands, Projects, Operational Plans, and other investments
  • Understand resource impacts to Users and Roles
  • Import User Schedules to reflect accurate Availabilities
  • Perform dynamic capacity planning
  • Export portfolio scenarios back into ServiceNow to review the impacts
Information Sheet

Rego has worked with 60% of Fortune 100 Companies.

Receive personal, one-on-one attention from an expert guide with a FREE Assessment of your ServiceNow deployment.

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Rego Consulting - Learn how Rego can help your business

I don’t think I’ve ever been more impressed with consultants that I’ve worked with in over 30 years in IT!

Jennifer D., IT PMO

As we close out the year, I just want to say thank you to the Rego team for the quality work that you have delivered in the ServiceNow planning and implementation projects so far. Our team has benefited tremendously from the professionalism, knowledge and sound advice from the Rego team.

Although we are not quite complete with the work yet, I believe we have made good progress despite the numerous challenges that came our way and the complexity of the project. I look forward to the continued partnership with Rego in the coming year.

Chan F., Logistics Company

A huge thanks to you both for your help and guidance! In 40 years of working with other companies and consultants, this has been one of the most positive and constructive working arrangements I’ve had. Your demonstration, day in and day out, of your genuine interest in our success has been welcome and much appreciated. Thank you! It’s been a true pleasure working with you!

Paul S., Samaritan Health

I can’t say enough about Rego. Everyone from our executives to our team members are aligned and having success in the tool because of them.

PMO Leader, Global Financial Organization

Screens that took more than 20-30 sec to show up now take very few sec (2-4 sec). This is awesome and dramatically impacts the user experience.

Ron R., Sandisk

Ramesh solved our problem this morning and it is a big relief. His knowledge and your stepping up reflects the expertise and professionalism we have experience with Rego over these many years.

R. Wolverton, State of Massachusetts

I wanted to write a quick note to thank you for your thoroughness when working with our ServiceNow instances. I really appreciate the way you validate/confirm changes. It makes me confident that the work you’ve done is accurate, well-thought out, and well-tested. I also appreciate your willingness to address last-minute requests and changes as we’re working through this process. It is a breath of fresh air!

Susan W., Lexmark

RegoUniversity is an outstanding conference in every way!

Loved the presentations, and especially the downloaded presentation docs – all done professionally and thoroughly with great content!

Matt M., Lead Technical Developer

I attended RegoUniversity for the following:
1) Learn some best practices from other companies
2) Sharpen some technical skills that I rarely get a chance to use
3) Meet other industry contacts and exchange ideas/best practices.

I can check off all three items.

Greg H., Manager of Reporting and Analysis - Scottrade

I couldn’t have been happier with what was delivered with the assessment.  It will go a long way to helping us strategically drive things in the direction we want to go moving forward – simplification / reduction of complexity, better end user experience, and more OOTB / ad-hoc reporting.

Kristin R., Project Manager

I just wanted to drop you both a quick note to thank you for the time and energy you put into completing the PPM Assessment for us. The information you provided us in the Executive Summary and other supporting documents achieved our goals. Thank you again for all of your work – it is very much appreciated.

Frank I., Ford

Rego assists us with integrations, upgrades and other various items as needed. The quality of resources Rego has hired fits our needs and we will continue to use Rego as our PPM partner.

Joan K., PPM System Administrator - BayCare Health

Resources we had assigned to us were very knowledgeable, responsive and helpful. We had numerous sessions which they attended to help us thru our upgrade activities across each of our environments culminating with our product deployment over the course of a Saturday. Any issues that were identified, were reviewed and resolved in a timely manner and communication was good throughout the process.

Alex H., Project Manager - Charter

Impressed with the POV, they knew this space very well, allowed us to do ITSM and PPM at the same time (two partners).

Clint D., Fortune 500 Tech Company

Built a whole portfolio management charter with Rego as part of the contract process.

Jared P., Large Financial Institution

It is clear that the Rego team members are great friends—like family, makes me feel good to be around people who care about each other. Wish we could do events as well as this.

Melissa H., RegoUniversity Attendee