Why Rego for ServiceNow?
Rego Guides are ServiceNow deployment experts with deep experience as practitioners and consultants. Receive personal, one-on-one attention from an expert guide with a FREE Assessment of your ServiceNow deployment.
Affordable Consulting Solutions
Rego’s focus on value, including pre-built solutions and senior onshore consultants, will save you time and money. Our services cost 20% to 40% less than competitors. See case studies.
End-to-End Platform Expertise
Sixty percent of Fortune 100 companies trust Rego to maximize the return on their investment. We leverage our knowledge of industry best practice to advise our clients, rather than just gather requirements and develop.
Five Times More Implementations
ServiceNow has thousands of partners, and only a handful also implement IT Business Management (ITBM). Rego leads that elite group. As an Elite Partner, we have performed five times more ITBM implementations than any other partner.
Featured Webinars
Our Keys to Success
EXPERIENCE
Our 200+ Expert Guides use their deep experience as practitioners and consultants to speak to the unique business needs of each client.
ASSETS
We leverage a robust library of pre-built materials, reports, architectural templates, and deployment artifacts to reduce the cost of engagement.
ENGAGEMENT
We focus on end user engagement and change management to increase value perception and solution adoption.
SUPPORT
We create a partnership and embed internal staff in the project to improve supportability and ensure clients understand the future impact of decisions.
KNOWLEDGE
We leverage our knowledge of industry best practices to advise and guide our clients, rather than simply gather requirements and develop.
Digital Ecosystem Assessment
Drive Transformation with People, Process, and Tools.
For many organizations, strategic decisions, technology tool purchases, and configurations made years ago may be outdated, burdensome, or lack alignment with new business models.
Rego understands that an interconnected ecosystem is essential to drive digital transformation and will assess your current technology stack to determine if optimization is required. Our proven assessment approach can help you create a thriving environment that aligns with your strategic goals.
Value to You:
- Optimizes data flow between technologies
- Removes process waste
- Reduces data management and manual data entry
- Improves reporting and access to crucial information
- Eliminates confusion around systems of record
- Strategic roadmap and a phased execution plan that aligns with tactical initiatives
ITBM Release Updates
Training Materials and Updates for Each Release.
Do you struggle to fit upgrades into your project workload? Are you facing resource issues when it comes to finding teams to perform updates?
IT Business Management (ITBM) release updates should not create stress for your internal teams and resources, and Rego can help. We average one update every three days.
Rego provides end-to-end ServiceNow ITBM Release Updates with ITBM Foundation training.
Included with Each ServiceNow Release:
- Base Training Material Updates
- Latest Release Updates
- User Stories (Parameters and Acceptance Criteria)
- Ad-Hoc Support (30 Hours)
Value to You:
- Unmatched expertise–work with expert guides
- Ability to take advantage of the latest ITBM features and functionality
- Alleviate stress on internal resources and teams during the upgrade process
- Training that ensures business continuity and prevents end-user adoption issues
ITBM Configuration and Adoption Assessment
Improve, Scale, and Align ITBM Capabilities.
Are you concerned about the health of your ServiceNow ITBM platform? The Rego ITBM Configuration and Adoption Assessment for ServiceNow will give you actionable insights for your ServiceNow investment.
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Receive actionable insights for your ServiceNow investment.
Healthcare EMR Lifecycle Solution
Increase Technical, Operational, and Clinical Efficiency.
Quarterly Electronic Medical Record (EMR) upgrade projects require significant coordination of time, resources, and documentation.
ServiceNow partnered with Rego to develop an EMR Lifecycle Management solution, which includes the following components on top of the ServiceNow platform:
- EMR Lifecycle Management Template
- APM Feature Mapping Kit
- Test and Release Management
- Enhanced Agile and Release Management
- SharePoint Integration
- Data Courier Management
- Notes from Content Manager
- Tracking of SysMod Changes
Value to You:
- Avoid potential risk to the availability of the EMR system
- Expedite the upgrade process by up to 20-25%
- Reduce inefficiencies
- Automate manual tasks
- Ability to coordinate resources
- Provide complete stakeholder visibility into EMR module changes
CMDB Adoption and Configuration Assessment
Evaluate Your Configuration Management Database.
Rego understands that a healthy Configuration Management Database (CMDB) is essential for accurate data acquisition, data health and certification, visualization, and reporting. That’s why we offer a CMDB Adoption and Configuration Assessment for ServiceNow.
Each assessment includes a thorough audit and individualized CMDB Assessment Report so that you can springboard your CMDB capabilities:
Included in Assessment:
- Strategic Use Cases
- Governance and Policies
- Platform Architecture and Integrations
- Alignment to Common Service Data Model (CSDM) 2.0
- Data Analytics
- Automation
- We’ll review existing automated processes/tools and make recommendations where automation may be used
Value to You:
- Work with consultants who are CMDB experts
- Identify improvement areas
- Functionality review covers asset management, configuration and change management integration, and network discovery
- Option to expand assessment to include hardware and Software Asset Management (SAM)
Agile Services and Offerings
Facilitate Your Agile Transformation in ServiceNow.
Rego expert guides are certified Agile experts (SAFe, Scrum, Kanban, Product) who understand that Agile doesn’t exist in a vacuum. We also know that your organization may use a mix of traditional Waterfall and Agile methods. Rego consultants can help you implement an Agile or hybrid methodology to fit your needs.
We offer the following Agile services and offerings:
- Agile Innovations
- Business Agility
- Agile Tool Support
- Free Training and Webinars
Value to You:
- Obtain a practical and tactical approach to Agile implementation
- Work with certified experts who have years of leadership experience supervising enterprise-level Agile implementations
- End-to-end support and competitive rates with a lean-agile approach
- Access to free Agile training courses and classes
ServiceNow Integration Suite for Microsoft 365
Utilize Project, Teams, and SharePoint from ServiceNow.
Does your organization use Microsoft Project, Teams, or SharePoint? Would you like a way to access and use these applications from ServiceNow?
Rego’s ServiceNow Integration Suite for Microsoft 365 is ideal for facilitating communication and collaboration in the remote workspace. Getting started is easy. After creating a ServiceNow project, your Microsoft SharePoint site is generated automatically. You can make updates to your project in ServiceNow and see real-time updates in Microsoft Project.
Value to You:
- Create Teams or SharePoint workspace for each ServiceNow project directly from Project; data is synced automatically
- View real-time ServiceNow project information SharePoint Project Management Office (PMO) site
- Search ServiceNow projects or email project director from SharePoint PMO site
- See name, state, project manager, percent complete, and live project status
- View and edit SharePoint documents directly from ServiceNow
- Create Teams or SharePoint workspaces on the fly
Outlook Integration
Optimize Out-of-Office Requests With Outlook.
Does your organization need a quick and easy way to manage out-of-office (OOO) requests for accurate resource allocation and project forecasting? Consider Rego’s Outlook to ServiceNow Calendar Innovation.
Value to You:
- Submit out-of-office (OOO) requests through Outlook
- Requests can be approved from Outlook (application or web interface) or the Microsoft Flow application
- When an OOO request is approved, the resource’s ServiceNow Calendar is automatically updated
- Simplifies OOO requests and synchronizes resource calendars
Touchless Time Tracking
Support Time Tracking Without Time Entry.
Have you ever wanted to track resource time automatically? Try our ServiceNow Touchless Time Tracking innovation for Agile teams.
As resources pull user stories through their Kanban queue, Rego’s Touchless Time Tracking interface acts as a timer on active stories.
Value to You:
- Timer stops and starts automatically based on story status
- Timesheet data is automatically processed daily
- Resources receive a weekly summary inviting them to approve timesheets or use the “edit” link for revisions
Process Engineering
Innovative Solutions for Your PMO or EPMO.
Rego specializes in developing and maturing world-class project management offices (PMOs) and enterprise project management offices (EPMOs). Let our team assess your business needs, guide you through PMO or EPMO creation, and provide a strategic roadmap.
Value to You:
- Increase organizational change awareness across the enterprise through cross-departmental communication and collaboration
- Become a self-sustaining organization
- Create a simple and repeatable framework that drives value for your entire business ecosystem
IT Business Management
Deploy Enterprise-Wide Solutions with ITBM.
Rego’s core mission is to deliver innovative solutions that allow customers to gain measurable ROI. The ServiceNow ITBM suite of applications enables you to run IT like a business. By keeping IT operations and governance in sync with enterprise goals and governance, your organization gains increased visibility, alignment, and delivery speed.
Value to You:
- Achieve enterprise agility that is tied to IT business objectives
- Work with experts who have deep experience in all areas of ITBM, including PPM, APM, and Agile.
- Drive digital transformation using ServiceNow ITBM at a bill rate that is 20% to 40% less than our competitors
IT Service Management
Mature Strategy for ITSM Operations.
Do you need to modernize your ITSM operations? Are you looking for ways to realize the full value of your ServiceNow ITSM investment?
Rego can guide you through service management optimization to give you added value using the tools you already own. We review your existing processes and optimize your ITSM capabilities.
Value to You:
- Revitalized service desk and operational functions
- Improved user experience for both end-users and service desk agents
- Cleaner agent interface tailored for support operations
- Ability to scale service desk representatives to end-users through automated components
- Option to choose which ServiceNow components you need
- End-to-end configuration service
- Reduced time-to-resolve via self-help functions and agent efficiencies
IT Operations Management
Reduce and Prevent Outages with IT Operations Management.
Leverage ServiceNow IT Operations Management (ITOM) for visibility across your IT infrastructure and services.
Take, for example, ServiceNow Discovery, Service Mapping, and Event Management:
- Discovery populates the CMDB with networked devices and services.
- Service Mapping allows you to build comprehensive relationship maps based on networked devices and services.
- Event Management enables device visualization with enhanced real-time and historical views into infrastructure changes. You can review modifications to devices or services and the impact on any related devices on the network.
Value to You:
- Reduce the impact of outages or prevent them altogether
- Support the health of CMDB, ITSM (Incident, Problem, Change Management), and APM ecosystems through ITOM development
- Visualize your ecosystem and forecast changes
Configuration Management Database
Manage and Expand Your IT Infrastructure.
Is your ServiceNow Configuration Management Database (CMDB) optimized to support all of the interrelated data within your ServiceNow ecosystem? Would you like to leverage your CMDB for more than simple technology inventories?
As ServiceNow experts, we know the importance of an optimized CMDB. A healthy CMDB enables better data analysis across the enterprise and lets you anticipate risks or security issues in advance.
Rego will help you migrate data to the Common Service Data Model 2.0 to ensure compliance and give you the framework for the ServiceNow Application Portfolio Management plugin. With Rego, you’ll get best-practice guidance and proven processes that facilitate optimization of your CMDB.
Value to You:
- Ensure that your CMDB employs a single data model and is compliant with the CSDM 2.0
- Verify that data acquisition is easy and accurate
- Enable powerful visualization and reporting
- Create a foundation for an APM implementation–now or in the future
Software Asset Management
Take Charge of Your Software Assets.
Many organizations have inaccurate or non-existent IT software asset data. Working with Rego for Software Asset Management (SAM) gives you full software lifecycle visibility. We enable the management and optimization of software purchase, deployment, maintenance, utilization, and disposal for your entire digital ecosystem.
Value to You:
- Enable effective software entitlement tracking
- Reduce audit risk and ensure compliance
- Proactively support software audits
- Control authorized usage and resulting costs
- Reduce software spend
- Empower cross-business communication
Managed Support
Multitiered Governance, Delivery, and Support Model.
Rego specializes in delivering world-class, responsive Managed Support for ServiceNow. Our support model ensures that you have experienced, knowledgeable resources addressing your requests and exceeding your expectations.
Value to You:
- Rego resources are experienced practitioners with excellent communication skills
- Work with named resources–you will know your support team by name
- Unmatched response time (100% same-day)
- Patching and upgrade support available
- Option for on-site strategic planning sessions
- Expert strategic planning and program management for a fraction of the cost of in-house resources
Smartsheet Integration for ServiceNow
Manage Your Projects in Smartsheet.
Would you like to manage the day-to-day details of your projects in Smartsheet, and synchronize critical project data in ServiceNow for governance and reporting?
The Smartsheet for ServiceNow Integration is the ideal way to leverage Smartsheet’s incredible flexibility, so your key stakeholders always have visibility into project status.
Value to You:
- Initiate projects in ServiceNow, and manage projects in Smartsheet
- Use ServiceNow as your Smartsheet repository
- Employ the collaborative power of Smartsheet and extend sharing capabilities outside of ServiceNow
- Map custom fields from ServiceNow to Smartsheet
Meisterplan Integration
Access Powerful Scenarios for Portfolio and Resource Planning.
As portfolios evolve, the ability to adapt to change is vital. Review and resolve allocation issues before they occur with the seamless Meisterplan to ServiceNow integration.
The Meisterplan to ServiceNow Integration simplifies portfolio planning and scenario management. Meisterplan allows portfolio managers to work alongside project managers and resource managers to develop realistic project roadmaps and resource forecasts.
Value to You:
- Respond to change with what-if scenarios, and see resource impacts in real-time
- Increase productivity and accuracy with drag-and-drop functionality
- Develop what-if scenarios for Demands, Projects, Operational Plans, and other investments
- Understand resource impacts to Users and Roles
- Import User Schedules to reflect accurate Availabilities
- Perform dynamic capacity planning
- Export portfolio scenarios back into ServiceNow to review the impacts
I don’t think I’ve ever been more impressed with consultants that I’ve worked with in over 30 years in IT!
Jennifer D., IT PMOAs we close out the year, I just want to say thank you to the Rego team for the quality work that you have delivered in the ServiceNow planning and implementation projects so far. Our team has benefited tremendously from the professionalism, knowledge and sound advice from the Rego team.
Although we are not quite complete with the work yet, I believe we have made good progress despite the numerous challenges that came our way and the complexity of the project. I look forward to the continued partnership with Rego in the coming year.
A huge thanks to you both for your help and guidance! In 40 years of working with other companies and consultants, this has been one of the most positive and constructive working arrangements I’ve had. Your demonstration, day in and day out, of your genuine interest in our success has been welcome and much appreciated. Thank you! It’s been a true pleasure working with you!
Paul S., Samaritan HealthI can’t say enough about Rego. Everyone from our executives to our team members are aligned and having success in the tool because of them.
PMO Leader, Global Financial OrganizationScreens that took more than 20-30 sec to show up now take very few sec (2-4 sec). This is awesome and dramatically impacts the user experience.
Ron R., SandiskRamesh solved our problem this morning and it is a big relief. His knowledge and your stepping up reflects the expertise and professionalism we have experience with Rego over these many years.
R. Wolverton, State of MassachusettsI wanted to write a quick note to thank you for your thoroughness when working with our ServiceNow instances. I really appreciate the way you validate/confirm changes. It makes me confident that the work you’ve done is accurate, well-thought out, and well-tested. I also appreciate your willingness to address last-minute requests and changes as we’re working through this process. It is a breath of fresh air!
Susan W., LexmarkRegoUniversity is an outstanding conference in every way!
Loved the presentations, and especially the downloaded presentation docs – all done professionally and thoroughly with great content!
Matt M., Lead Technical DeveloperI attended RegoUniversity for the following:
1) Learn some best practices from other companies
2) Sharpen some technical skills that I rarely get a chance to use
3) Meet other industry contacts and exchange ideas/best practices.I can check off all three items.
Greg H., Manager of Reporting and Analysis - ScottradeI couldn’t have been happier with what was delivered with the assessment. It will go a long way to helping us strategically drive things in the direction we want to go moving forward – simplification / reduction of complexity, better end user experience, and more OOTB / ad-hoc reporting.
Kristin R., Project ManagerI just wanted to drop you both a quick note to thank you for the time and energy you put into completing the PPM Assessment for us. The information you provided us in the Executive Summary and other supporting documents achieved our goals. Thank you again for all of your work – it is very much appreciated.
Frank I., FordRego assists us with integrations, upgrades and other various items as needed. The quality of resources Rego has hired fits our needs and we will continue to use Rego as our PPM partner.
Joan K., PPM System Administrator - BayCare HealthResources we had assigned to us were very knowledgeable, responsive and helpful. We had numerous sessions which they attended to help us thru our upgrade activities across each of our environments culminating with our product deployment over the course of a Saturday. Any issues that were identified, were reviewed and resolved in a timely manner and communication was good throughout the process.
Alex H., Project Manager - CharterImpressed with the POV, they knew this space very well, allowed us to do ITSM and PPM at the same time (two partners).
Clint D., Fortune 500 Tech CompanyBuilt a whole portfolio management charter with Rego as part of the contract process.
Jared P., Large Financial InstitutionIt is clear that the Rego team members are great friends—like family, makes me feel good to be around people who care about each other. Wish we could do events as well as this.
Melissa H., RegoUniversity Attendee