Drive Transformation with People, Process, and Tools.

For many organizations, strategic decisions, technology tool purchases, and configurations made years ago may be outdated, burdensome, or lack alignment with new business models.

Rego understands that an interconnected ecosystem is essential to drive digital transformation and will assess your current technology stack to determine if optimization is required. Our proven assessment approach can help you create a thriving environment that aligns with your strategic goals.

Value to You:

• Optimizes data flow between technologies
• Removes process waste
• Reduces data management and manual data entry
• Improves reporting and access to crucial information
• Eliminates confusion around systems of record
• Strategic roadmap and a phased execution plan that aligns with tactical initiatives

Training Materials and Updates for Each Release.

Do you struggle to fit upgrades into your project workload? Are you facing resource issues when it comes to finding teams to perform updates?

IT Business Management (ITBM) release updates should not create stress for your internal teams and resources, and Rego can help. We average one update every three days.

Rego provides end-to-end ServiceNow ITBM Release Updates with ITBM Foundation training.

Included with Each ServiceNow Release:

• Base Training Material Updates
• Latest Release Updates
• User Stories (Parameters and Acceptance Criteria)
• Ad-Hoc Support (30 Hours)

Value to You:

• Unmatched expertise–work with expert guides
• Ability to take advantage of the latest ITBM features and functionality
• Alleviate stress on internal resources and teams during the upgrade process
• Training that ensures business continuity and prevents end-user adoption issues

Improve, Scale, and Align ITBM Capabilities.

Are you concerned about the health of your ServiceNow ITBM platform? The Rego ITBM Configuration and Adoption Assessment for ServiceNow will give you actionable insights for your ServiceNow investment.

Receive actionable insights for your ServiceNow investment.

Increase Technical, Operational, and Clinical Efficiency.

Quarterly Electronic Medical Record (EMR) upgrade projects require significant coordination of time, resources, and documentation.

ServiceNow partnered with Rego to develop an EMR Lifecycle Management solution, which includes the following components on top of the ServiceNow platform:

• EMR Lifecycle Management Template
• APM Feature Mapping Kit
• Test and Release Management
• Enhanced Agile and Release Management
• SharePoint Integration
• Data Courier Management
• Notes from Content Manager
• Tracking of SysMod Changes

Value to You:

• Avoid potential risk to the availability of the EMR system
• Expedite the upgrade process by up to 20-25%
• Reduce inefficiencies
• Automate manual tasks
• Ability to coordinate resources
• Provide complete stakeholder visibility into EMR module changes

Evaluate Your Configuration Management Database.

Rego understands that a healthy Configuration Management Database (CMDB) is essential for accurate data acquisition, data health and certification, visualization, and reporting. That’s why we offer a CMDB Adoption and Configuration Assessment for ServiceNow.

Each assessment includes a thorough audit and individualized CMDB Assessment Report so that you can springboard your CMDB capabilities:

Included in Assessment:

• Strategic Use Cases
• Governance and Policies
• Platform Architecture and Integrations
• Alignment to Common Service Data Model (CSDM) 2.0
• Data Analytics
• Automation
  • We’ll review existing automated processes/tools and make recommendations where automation may be used

Value to You:

• Work with consultants who are CMDB experts
• Identify improvement areas
• Functionality review covers asset management, configuration and change management integration, and network discovery
• Option to expand assessment to include hardware and Software Asset Management (SAM)

Facilitate Your Agile Transformation in ServiceNow.

Store Documents in SharePoint. Work on Them in ServiceNow.

Facilitate external collaboration with Rego’s SharePoint and Teams Innovation for ServiceNow. Using Rego’s Office 365 Document management, you can work on Microsoft SharePoint files directly from ServiceNow. This innovation enables seamless integration between the two platforms, saving you time and facilitating greater collaboration.

Value to You:

• Create SharePoint project sites automatically in ServiceNow
• Configure, upload, and edit the files you want with just a few clicks
• Store documents on your SharePoint project site, and work on them easily within your ServiceNow platform

Optimize Out-of-Office Requests With Outlook.

Does your organization need a quick and easy way to manage out-of-office (OOO) requests for accurate resource allocation and project forecasting? Consider Rego’s Outlook to ServiceNow Calendar Innovation.

Value to You:

• Submit out-of-office (OOO) requests through Outlook
• Requests can be approved from Outlook (application or web interface) or the Microsoft Flow application
• When an OOO request is approved, the resource’s ServiceNow Calendar is automatically updated
• Simplifies OOO requests and synchronizes resource calendars

Support Time Tracking Without Time Entry.

Have you ever wanted to track resource time automatically? Try our ServiceNow Touchless Time Tracking innovation for Agile teams.

As resources pull user stories through their Kanban queue, Rego’s Touchless Time Tracking interface acts as a timer on active stories.

Value to You:

• Timer stops and starts automatically based on story status
• Timesheet data is automatically processed daily
• Resources receive a weekly summary inviting them to approve timesheets or use the “edit” link for revisions

Innovative Solutions for Your PMO or EPMO.

Rego specializes in developing and maturing world-class project management offices (PMOs) and enterprise project management offices (EPMOs). Let our team assess your business needs, guide you through PMO or EPMO creation, and provide a strategic roadmap.

Value to You:

• Increase organizational change awareness across the enterprise through cross-departmental communication and collaboration
• Become a self-sustaining organization
• Create a simple and repeatable framework that drives value for your entire business ecosystem

Deploy Enterprise-Wide Solutions with ITBM.

Rego’s core mission is to deliver innovative solutions that allow customers to gain measurable ROI. The ServiceNow ITBM suite of applications enables you to run IT like a business. By keeping IT operations and governance in sync with enterprise goals and governance, your organization gains increased visibility, alignment, and delivery speed.

Value to You:

Mature Strategy for ITSM Operations.

Do you need to modernize your ITSM operations? Are you looking for ways to realize the full value of your ServiceNow ITSM investment?

Rego can guide you through service management optimization to give you added value using the tools you already own. We review your existing processes and optimize your ITSM capabilities.

Value to You:

• Revitalized service desk and operational functions
• Improved user experience for both end-users and service desk agents
• Cleaner agent interface tailored for support operations
• Ability to scale service desk representatives to end-users through automated components
• Option to choose which ServiceNow components you need
• End-to-end configuration service
• Reduced time-to-resolve via self-help functions and agent efficiencies

Reduce and Prevent Outages with IT Operations Management.

Leverage ServiceNow IT Operations Management (ITOM) for visibility across your IT infrastructure and services.

Take, for example, ServiceNow Discovery, Service Mapping, and Event Management:

• Discovery populates the CMDB with networked devices and services.
• Service Mapping allows you to build comprehensive relationship maps based on networked devices and services.
• Event Management enables device visualization with enhanced real-time and historical views into infrastructure changes. You can review modifications to devices or services and the impact on any related devices on the network.

Value to You:

• Reduce the impact of outages or prevent them altogether
• Support the health of CMDB, ITSM (Incident, Problem, Change Management), and APM ecosystems through ITOM development
• Visualize your ecosystem and forecast changes

Manage and Expand Your IT Infrastructure.

Is your ServiceNow Configuration Management Database (CMDB) optimized to support all of the interrelated data within your ServiceNow ecosystem? Would you like to leverage your CMDB for more than simple technology inventories?

As ServiceNow experts, we know the importance of an optimized CMDB. A healthy CMDB enables better data analysis across the enterprise and lets you anticipate risks or security issues in advance.

Rego will help you migrate data to the Common Service Data Model 2.0 to ensure compliance and give you the framework for the ServiceNow Application Portfolio Management plugin. With Rego, you’ll get best-practice guidance and proven processes that facilitate optimization of your CMDB.

Value to You:

• Ensure that your CMDB employs a single data model and is compliant with the CSDM 2.0
• Verify that data acquisition is easy and accurate
• Enable powerful visualization and reporting
• Create a foundation for an APM implementation–now or in the future

Take Charge of Your Software Assets.

Many organizations have inaccurate or non-existent IT software asset data. Working with Rego for Software Asset Management (SAM) gives you full software lifecycle visibility. We enable the management and optimization of software purchase, deployment, maintenance, utilization, and disposal for your entire digital ecosystem.

Value to You:

• Enable effective software entitlement tracking
• Reduce audit risk and ensure compliance
• Proactively support software audits
• Control authorized usage and resulting costs
• Reduce software spend
• Empower cross-business communication

Multitiered Governance, Delivery, and Support Model.

Rego specializes in delivering world-class, responsive Managed Support for ServiceNow. Our support model ensures that you have experienced, knowledgeable resources addressing your requests and exceeding your expectations.

Value to You:

• Rego resources are experienced practitioners with excellent communication skills
• Work with named resources–you will know your support team by name
• Unmatched response time (100% same-day)
• Patching and upgrade support available
• Option for on-site strategic planning sessions
• Expert strategic planning and program management for a fraction of the cost of in-house resources

Manage Your Projects in Smartsheet.

Would you like to manage the day-to-day details of your projects in Smartsheet, and synchronize critical project data in ServiceNow for governance and reporting?

The Smartsheet for ServiceNow Integration is the ideal way to leverage Smartsheet’s incredible flexibility, so your key stakeholders always have visibility into project status.

Value to You:

• Initiate projects in ServiceNow, and manage projects in Smartsheet
• Use ServiceNow as your Smartsheet repository
• Employ the collaborative power of Smartsheet and extend sharing capabilities outside of ServiceNow
• Map custom fields from ServiceNow to Smartsheet

Access Powerful Scenarios for Portfolio and Resource Planning.

As portfolios evolve, the ability to adapt to change is vital. Review and resolve allocation issues before they occur with the seamless Meisterplan to ServiceNow integration.

The Meisterplan to ServiceNow Integration simplifies portfolio planning and scenario management. Meisterplan allows portfolio managers to work alongside project managers and resource managers to develop realistic project roadmaps and resource forecasts.

Value to You:

• Respond to change with what-if scenarios, and see resource impacts in real-time
• Increase productivity and accuracy with drag-and-drop functionality
• Develop what-if scenarios for Demands, Projects, Operational Plans, and other investments
• Understand resource impacts to Users and Roles
• Import User Schedules to reflect accurate Availabilities
• Perform dynamic capacity planning
• Export portfolio scenarios back into ServiceNow to review the impacts