Individualized, World-Class Support
At Rego, we don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And, Rego support resources have access to over 130 PPM expert guides, hundreds of successful PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.
Our support services include:
- Support Services Level One: For administrative requests and general support, you’ll receive a named support lead and dedicated administrator.
- Support Services Level Two & Three: For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans. You’ll also receive a named technical lead to collaborate with your strategic advisor on critical application support.
- Efficient Ticket and Enhancement Request Tracking: Based on your consultation, we’ll use your internal system, support email, or PPM work requests to track and manage your ServiceNow PPM needs.
- Monthly Support Reports: We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.
How is Rego Different?
- We assign individuals not a pool to your account.
- Unmatched responsiveness and quality.
- Team approach—working with you regularly for best performance.
Rego has worked with 50% of Fortune 100 Companies and 70% of Fortune 20 Companies.
Sriram
Since 13.2 upgrade a couple of years back, we have been actively engaging Rego team for any consultation / implementation service and also working closely related to future Clarity upgrades. We are receiving tremendous support from Rego on a need basis. Thanks for all your support and contributions thus far. We look forward to work with you in the future too. Thanks.
Rego has worked with 50% of Fortune 100 Companies.
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