Managed Support

Over 75 Companies Choose Rego Managed Support

Individualized, World-Class Support

At Rego, we don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And, Rego support resources have access to over 130 PPM expert guides, hundreds of successful PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.

Our support services include:

Support Services Level One: For administrative requests and general support, you’ll receive a named support lead and dedicated administrator.
Support Services Level Two & Three: For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans. You’ll also receive a named technical lead to collaborate with your strategic advisor on critical application support.
Efficient Ticket and Enhancement Request Tracking: Based on your consultation, we’ll use your internal system, support email, or PPM work requests to track and manage your ServiceNow PPM needs.
Monthly Support Reports: We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.

How is Rego Different?

We assign individuals not a pool to your account.
Unmatched responsiveness and quality.
Team approach—working with you regularly for best performance.

Resources

Forrester Report on ServiceNow ITBM

Free Health Assessments

Pre-Built Base Kits

7 PPM Trends You Need to Know

We've worked with 40% of Fortune 100 companies and 60% of Fortune 20 companies, and we’d love to help you.

Read Case Studies

Sriram

Since 13.2 upgrade a couple of years back, we have been actively engaging Rego team for any consultation / implementation service and also working closely related to Clarity upgrade to 14.4. We are receiving tremendous support from Rego on need basis. Thanks for all your support and contributions thus far. We look forward to work with you in the future too. Thanks.

AD Supervisor Ford May 19, 2016

Tammi Reel-Davis

Rego just makes things so easy for us especially when we have limited time to work on things.

Montefiore IT "Healthcare" Technical Lead July 16, 2016

Tammi Reel-Davis

We are extremely pleased with our services from Rego Consulting, Rego assisted us with upgrades, assessments, trained us on numerous modules and reporting, one being Jaspersoft. Rego is our go to for small or large initiatives on our PMO roadmap. Rego Xchange is another huge value for us, we are able to provide quick wins to our customers based on some of the workflows, portlets and training materials made available. The level of customer service we receive from Rego is phenomenal. The consultants we work with go above and beyond to make sure our implementations are successful. They keep a firm understanding of our needs at the center of their work at all times. Thank you Rego, for providing us outstanding services, product knowledge and immediate customer response.

Montefiore IT "Healthcare" Technical Lead July 16, 2016

Nikhita

Rego just keep it up!!!

Sr Software Engineer July 16, 2016

Scott M.

In a few months’ time, Meisterplan has been leveraged to assist with our Portfolio and Resource Management here at Citrix. The rapid up-take of the tool would not have occurred without Rego’s assistance in helping us customize the tool, understand our data gaps, and automate its features. We look forward to utilizing the tool further with the help of Rego’s expertise.

Citrix Portfolio and Project Analyst September 16, 2016

Kristin R.

I couldn’t have been happier with what was delivered with the assessment. It will go a long way to helping us strategically drive things in the direction we want to go moving forward – simplification / reduction of complexity, better end user experience, and more OOTB / ad-hoc reporting.

Ford October 24, 2016

Implementing Clarity PPM

I wanted to thank you for your extraordinary efforts in helping us implement Clarity PPM. Your genuine and sincere engagement whilst working side by side with our team is the embodiment of a true partnership. Your tireless efforts and those of the rest of the Rego team have set the bar high and is very much appreciated.

Musadiq Large Bank January 20, 2017

It’s Been a Pleasure!

A huge thanks to you both for your help and guidance! In 40 years of working with other companies and consultants, this has been one of the most positive and constructive working arrangements I’ve had. Your demonstration, day in and day out, of your genuine interest in our success has been welcome and much appreciated. Thank you! It’s been a true pleasure working with you!

Samaritan Health Paul S. December 28, 2017

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