Managed Support
With Rego, you’ll get individualized, world-class support. We don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And, Rego support resources have access to over 130 PPM expert guides, hundreds of successful PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.
How is Rego Different?
- We assign individuals not a pool to your account.
- Unmatched responsiveness and quality.
- Team approach—working with you regularly for best performance.
For administrative requests and general support, like adding users, security changes, and simple user questions, you’ll receive a named support lead and dedicated administrator.
For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans.
You’ll also receive a named technical lead to collaborate with your strategic advisor on application upgrades, performance tuning, complex enhancements, application interface issues, and critical application support.
New Users. Data Points. Security. Functionality. System Performance. Based on our consultation, we’ll use your internal system, or support email to track and manage your PPM needs.
Accomplishments. Roadmaps. Release Schedules. Planned Communication. We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.
Receive actionable insights to boost your performance.
Tony C
If we had just bought ServiceNow for PPS and nothing else, I think we would have been very successful.
