At Rego, we don’t take a pooled approach. We’ll assign named resources to your account—so you’ll know your support team by name. And, Rego support resources have access to over 130 PPM expert guides, hundreds of successful PPM implementations, and a vast knowledge library. You’ll get unmatched responsiveness and quality.
Our support services include:
- Support Services Level One: For administrative requests and general support, you’ll receive a named support lead and dedicated administrator.
- Support Services Level Two & Three: For best practice functional consulting, custom reports, portlets, and processes, you’ll receive a named strategic advisor who will customize your roadmap and release plans. You’ll also receive a named technical lead to collaborate with your strategic advisor on critical application support.
- Efficient Ticket and Enhancement Request Tracking: Based on your consultation, we’ll use your internal system, support email, or PPM work requests to track and manage your ServiceNow PPM needs.
- Monthly Support Reports: We’ll meet 2-4 times a month to discuss ongoing support, and we’ll review comprehensive support activities monthly.