Lexmark enables a more Agile approach with ServiceNow project and portfolio management

Company: Lexmark
Industry: Manufacturing
Size: Over 12,000 employees

The customer: helping customers print, secure and manage information

Lexmark is a global leader in imaging and printing solutions that help simplify management of digital and printed information. Founded in 1991, Lexmark sells its products and services in more than 170 countries.

The challenge: supporting a more Agile approach

Lexmark’s IT teams, particularly those working on core applications, were increasingly using Agile methodologies. The company wanted to adopt a more agile approach across IT delivery, as well as deploy IT Business Management (ITBM) throughout the organization.

Lexmark needed to ensure that its project and portfolio management (PPM) platform could support all aspects of its preferred IT delivery framework for the future.

The solution: a single, holistic platform

Impressed by its Agile and ITBM capabilities, Lexmark selected ServiceNow as its new PPM platform and turned to Rego Consulting to assist with deploying the system and developing a standardized framework for IT delivery.

Rego helped to define and implement a work management framework that combined Waterfall and Agile components, and established sprint schedules and release chains catering to both methodologies.

For maximum speed and efficiency, Rego provided an out-of-the-box implementation with customizations to meet Lexmark’s specific needs. Rego also collaborated with Lexmark’s in-house ServiceNow developers to deliver customizations, including reporting for visibility into cross-enterprise work delivery.

Rego also provided end-user training, via workshops at the outset and full user training upon deployment of the new solution.

The benefits: faster, more cost-effective delivery

By partnering with Lexmark’s in-house resources, Rego ensured a faster, more cost-effective implementation of ServiceNow that not only fully met the company’s needs but also enhanced its in-house expertise and capabilities.

Lexmark is now well placed to extend its use of Agile methodologies to drive IT delivery, as well as manage future demands and projects.

Rego Consulting is not only a PPM specialist, it is also a genuine partner. As well as sharing their expertise, the Rego team minimized customizations and collaborated with our own staff to deliver them and reduce implementation costs.
Global Implementation Practice Leader, Lexmark