The solution: a single, holistic platform
Impressed by its Agile and ITBM capabilities, Lexmark selected ServiceNow as its new PPM platform and turned to Rego Consulting to assist with deploying the system and developing a standardized framework for IT delivery.
Rego helped to define and implement a work management framework that combined Waterfall and Agile components, and established sprint schedules and release chains catering to both methodologies.
For maximum speed and efficiency, Rego provided an out-of-the-box implementation with customizations to meet Lexmark’s specific needs. Rego also collaborated with Lexmark’s in-house ServiceNow developers to deliver customizations, including reporting for visibility into cross-enterprise work delivery.
Rego also provided end-user training, via workshops at the outset and full user training upon deployment of the new solution.