Decreased productivity. Overly complex code. Obsolete business practices. Falling behind on release updates. These are all symptoms of a significant problem facing organizations of all stripes: technical debt.

Largely the result of excess configuration and customization, technical debt can hinder a company’s progress and momentum, prolong upgrade cycles, and cause a cavalcade of related issues that only get bigger with time. It also prevents organizations from taking advantage of new ServiceNow capabilities and features that improve productivity.

How Did We Get Here?

It’s a similar question people ask themselves with consumer debt: “How did things get so bad?” When it comes to technical debt, platform owners, support teams, and process managers fall into the “over-customization trap” for a few reasons:

  • A lack of guiding principles and understanding of the downstream impact
  • To bridge functional gaps
  • To maintain the status quo of business processes

Regardless of the reason, the result is usually the same–technical debt on a platform that is not supported and, over time, prevents the availability of new and much-needed functionality.

The good news is that it’s never too late to back away from excess configuration and customization. Rego Consulting has developed a Technical Debt and Out-of-the-Box Renewal process that can help you create a clean, supportable environment with the latest IT Business Management (ITBM), IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), and Application Portfolio Management (APM) functionality in ServiceNow. This process involves three major steps: Assessment, Recommendations, and Revitalization.

Technical Debt Assessment


As we partner with your organization to help clean up your tech debt, Rego will first conduct a targeted assessment of your ServiceNow instance, modules, and components, including custom integrations.

Technical Debt Recommendations


The next step is to generate a recommendations report that includes risk areas and customizations that can help you revert to the out-of-the-box capabilities of ServiceNow.

Recommendations Report


Using the Recommendations Report as a guide, Rego will reconfigure your ServiceNow instance, which can be performed as a wholesale upgrade, or simply as a standalone project.

Where to Begin

If you’re unsure how to eliminate technical debt or even where to start, focus for a minute on the tremendous benefits that can result from an honest, thorough assessment, recommendation report, and revitalization:

  • Ability to take advantage of new features and functionality
  • Ensure functionality and capabilities are covered by ServiceNow support
  • Improvement to overall upgrade process without the need to skip over previously applied configurations
  • Reduced time for adopting major upgrades
  • Increased governance, security, and stability
  • Lower maintenance and training costs
  • Ensure that remaining customizations are aligned to business justifications
Let Rego Be Your Guide

Get – and Stay – Tech Debt-Free. Let Rego be Your Guide.

If you’re ready to tackle your technical debt and get ready to take advantage of all the latest ServiceNow features, contact your Rego Consulting account manager today. Our Technical Debt and Out-of-the-Box Renewal process can put you on the right path.

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