Tiffany & Co. shines brighter with more efficient project and portfolio management

Customer: Tiffany & Co.
Industry: Retail
Size: 11,500 employees

The customer: legendary style

Tiffany & Co. has been synonymous with luxury and style since 1837. Headquartered in New York City, the iconic retailer sells its luxury goods and jewelry from more than over 200 Tiffany & Co. stores around the world, as well as online.

The challenge: standardizing PPM

To safeguard sales and its supply chain, Tiffany & Co. must ensure IT projects are executed effectively and IT requests are carefully tracked.

Tiffany & Co. recognized there was opportunity to enhance their IT project and portfolio management (PPM) processes and tools to better meet their business needs. The desire to have better visibility into the overall portfolio and resources was a driving factor in taking on the PPM effort.

To meet the CIO’s annual planning targets for 2017, Tiffany & Co. needed a more comprehensive solution that would enable it to centrally track IT requests, and establish standardized processes.

The solution: an agile approach to PPM

Tiffany & Co. decided to partner with Rego Consulting to help meet its PPM needs, due to Rego’s knowledge and history of highly successful engagements.

Tiffany & Co. was already using ServiceNow ITSM with great success. Rego Consulting introduced Tiffany & Co.’s project management office (PMO) to ServiceNow PPM and helped the company implement the solution over three months in 2016.

Rego Consulting’s agile methodologies, workshop-led approach, and focus on constant communication kept the project on track. Rego guides also provided full training for more than 75 end users, including executives, demand managers, project managers, and program managers.

The benefits: more accurate reporting and greater efficiency

With Rego Consulting’s help, Tiffany & Co. has been able to maximize adoption rates for its new PPM solution and establish common IT processes for demand, project, program, and resource management.

The solution facilitates improved reporting and greater efficiency, helping Tiffany & Co. safeguard the success of its IT projects. The company is currently working with Rego Consulting on further enhancements, roadmapping, and annual planning.

Rego Consulting really understood the ServiceNow PPM solution. The team provided excellent customer service, was extremely responsive, and proactively looked for opportunities to improve our processes.
Christopher Butler, PMO, Tiffany & Co.