Global supply chain management and packaging and logistics company reduces technical debt and increases platform return-on-investment during an upgrade

Industry: Supply Chain Management, Packaging and Logistics
Service: Platform Upgrade Assistance
Tool: ServiceNow Project and Portfolio Management

The Challenge:

The client was notified that they would soon be out of compliance as they were two major releases behind the current version (N-2). As a result, it was necessary to upgrade their platform quickly to avoid a forced upgrade by ServiceNow.

The Solution:

The client reached out to Rego Consulting to assist them with their platform upgrade. Rego immediately began an assessment of their environment and presented an efficient upgrade path based on the analysis of their environment and previous upgrade experience.

The Results:

  • In less than three weeks and significantly under hours and budget, Rego fully upgraded their platform.
  • Reduced technical debt through the client’s acceptance of out-of-the-box functionality.
  • Completed a backlog of enhancements.
  • Closed a critical audit issue, positioning the client for success with future upgrades.
  • Provided a comprehensive list of significant technical debt areas that could not be resolved during the upgrade and guidance on how to eliminate technical debt in the future.