Global oil and gas company standardizes IT demand and project management processes with ServiceNow ITBM

Industry: Oil and Gas
Service: Global effort to standardize IT demand and project management processes utilizing ServiceNow IT business management (ITBM) functionality
Tool: ServiceNow ITBM

The Challenge:

The client decided to unify and optimize ten regions across the globe using disparate systems and processes to manage their demand intake, prioritization, and project execution.

The Solution:

Senior leadership approved the use of ServiceNow as the platform of choice for Demand and Project Management globally because of its integrated platform benefits. The Asia Pacific and Middle East regions had already self-implemented ServiceNow project and portfolio management (PPM) with some customization. Because Rego has a reputation as the “go-to” partner for ITBM at ServiceNow, Rego was referred by the ServiceNow sales representative as the preferred partner and secured the engagement.

The Results:

Rego took a very methodical approach to this engagement. First, discovery workshop sessions were scheduled to understand how each region was currently managing demands and the nuances specific to that location. Next, a phased rollout plan was identified. The first “pilot” group consisted of the most receptive and vocal regions known to provide constructive feedback. Rego then rolled out the implementation to additional regions. The client completed the rollout using Rego’s best practice approach from the first several implementations.

The client now has a consistent demand management process across the globe and a single platform to manage demands.  Their organization can identify and focus on projects that align with organizational strategy and realize cost savings and efficiencies due to the removal of disparate processes and tools.