The solution: tailored demand management and consistent reporting
In 2017, McAfee selected Rego Consulting to help it expand the use of its ServiceNow platform.
Rego’s experts provided process consulting to refine and enhance the security company’s project portfolio management approach for IT. The team then provided implementation support for ServiceNow Project Portfolio Management (PPM).
The implementation included a custom demand manager dashboard and modifications to a range of dashboards for different user levels: from a PMO (Project Management Office) Director to a Project Manager, to ensure a consistent approach to tracking the status, risks and key metrics of projects across the enterprise.
To optimize speed of adoption for the new processes and system, Rego provided in-person end-user training supplemented by video tutorials for remote locations and continues to provide ongoing training for new and existing users.