University standardizes on ServiceNow and streamlines their entire PPM process.

Organization: Georgia Tech
Industry: Higher Education
Size: 25,000 students, 6 (six) colleges, 29 schools
Service: Standardize on a Single Tool and Streamline PPM Processes
Tool: ServiceNow Project and Portfolio Management

The Challenge:

Georgia Tech, home of the Yellow Jackets, was experiencing a hornet’s nest of issues. Academic departments were using different tools and processes to manage their demand intake, prioritization, and project execution. However, each of these disparate tools lacked essential requirements to allow the university to fully and centrally manage their overall IT portfolio. The goal was to replace these different tools and standardize on a single, robust project and portfolio management (PPM) platform to support the university’s strategic objectives.

The Solution:

Recognizing the problem, senior leadership at Georgia Tech began investigating the ServiceNow platform for Idea, Demand, and Project and Resource Management. Having previously invested in some ServiceNow solutions, they were aware of its integrated platform benefits, something they sorely needed. After being introduced to Georgia Tech at a regional marketing event, Rego worked side by side with them for several months on the overall solution and implementation approach. Rego’s guidance and position as a strategic advisor helped secure the deal.

Rego needed a methodical approach to this engagement to understand each department’s unique requirements – including one with stringent security requirements – and account for a hybrid project delivery approach. The rollout was phased across departments to ensure the successful adoption of the solution at every step. Of course, all had to be completed with tight timelines to complete the project before the licensing of their previous platform investments was set to expire.

The Results:

Georgia Tech now has a consistent idea, demand and project management process across all IT initiatives – and a singular platform to manage the entire portfolio of work.  They can now identify and focus on projects that align with their organizational strategy and realize cost savings and efficiencies that were impossible with their previous set of disparate tools and processes.

What’s next for the Yellow Jackets? Leveraging Rego’s Business Relationship Management solution. Rego Consulting has worked hand-in-hand with ServiceNow to create a custom BRM module for Georgia Tech that sits on top of the incident management and service management components. With easily configurable reporting, tables, and dashboards, this module serves as a type of CRM tool for business relationship managers. A chance meeting at a marketing conference has turned into a productive working relationship for Rego and Georgia Tech.