Recognizing the problem, senior leadership at Georgia Tech began investigating the ServiceNow platform for Idea, Demand, and Project and Resource Management. Having previously invested in some ServiceNow solutions, they were aware of its integrated platform benefits, something they sorely needed. After being introduced to Georgia Tech at a regional marketing event, Rego worked side by side with them for several months on the overall solution and implementation approach. Rego’s guidance and position as a strategic advisor helped secure the deal.
Rego needed a methodical approach to this engagement to understand each department’s unique requirements – including one with stringent security requirements – and account for a hybrid project delivery approach. The rollout was phased across departments to ensure the successful adoption of the solution at every step. Of course, all had to be completed with tight timelines to complete the project before the licensing of their previous platform investments was set to expire.