Clark County enables the ability to view all Business Applications in ServiceNow as a single inventory.

Organization: Clark County, Nevada
Industry: County Government
ServiceNow Use: Application Portfolio Management

The Challenge:

Clark County needed the ability to view all Business Applications in ServiceNow as a single inventory.  For each Business Application, they sought a way to understand departmental usage, data classification, age of the application, as well as the time period since the Business Application’s last major release.

The Solution:

Working together, Rego helped Clark Country develop support for a “like for like” functionality upgrade to the New York release of ServiceNow and create an environment assessment to review skips and customizations that could potentially complicate the upgrade. Additionally, they created a strategy to keep like for like functionality in sub-production environments and instituted daily cadence calls to review findings and update progress on issue identification and remediation.

The Results:

Rego provided Clark County with an outline of the factory model and helped ensure their success by outlining the necessary steps to take. Thanks to Rego’s help, Clark County can now manually build their portfolio and orchestrate automated portfolio management capabilities on the ServiceNow platform.