The solution: IT cost transparency and detailed reporting
Blue Cross and Blue Shield of Louisiana selected Rego Consulting to help establish more rigourous IT Financial Management (ITFM), supported by the ServiceNow platform.
Rego worked closely with the healthcare insurer’s IT teams and business partners to establish clear goals and desired outcomes. Together they developed the right models for metrics and reporting. Source data was evaluated, improved, and gradually expanded to capture accurate IT costs for various stakeholders.
In parallel, Rego assisted with the selection of ServiceNow to support ITFM, conducting a proof of concept and subsequently deploying the tool.
Blue Cross and Blue Shield of Lousiana now has full transparency of IT costs and projects, including insights into the total cost of a service, cost per end user, fixed versus variable costs, and breakdowns by individual application and IT Towers.